KETURAH HENRY

*** **** *** ****** ** ***** ad2yss@r.postjobfree.com 779-***-****

OBJECTIVE

To be employed at a Doctors’ office, clinic, or hospital, with a qualified diverse work force to bring my creative skills and attention to detail as an assistant, to ensure the patient has their best experience during their visit or stay.

SKILLS & ABILITIES

Certified EKG, CNA, and Phlebotomy Tech Medical Terminology, heavy clerical duties, inbound/outbound customer service, insurance eligibility, received payments, cash handling, filing, expert computer skills, verbal and written communication, multi-tasking, self-starter, detail and deadline oriented, calm and personable under pressure.

EXPERIENCE

Sr. Collections Representative BMO HARRIS BANK

9/20-10/21

Inbound/outbound calls to customers with delinquent accounts in an attempt to collect, set up payment plans, deferrals, payments, on car loans and credit cards meeting monthly metrics and verifying funds. Customer service with bank accounts setting up auto pay and general banking questions explaining billing and payments.

Collections counselor DOVENMUEHLE MORTGAGE

4/2018-4/2020

Received inbound calls from clients that had mortgage loan accounts that needed to pay their monthly home mortgage or needed assistance in difficult times. Analyzed customers accounts to see what would be the best solution for them to remain in good standings with their loans. Went over clients personal info to ensure they were indeed able to pay their mortgage and if not gave assistant with forbearance deed in lieu or short sales. Entered codes in the system to ensure proper notation and metrics were met depending on if the client was 30 -180 days passed due.

MANAGER McDonald’s

7/2017-4/2018

Managed 10-15 employees in daily task of running a fast food chain.

CALL CENTER REP CONDUENT

01/2017- 6/2017

Took inbound calls for Verizon Wireless, including payments, escalations, reimbursements, insurance Eligibility, processed orders ect.

DELI SUPERVISOR TONY’S FINER FOODS

08/2016-12/2016

Managed up to 5 employees to ensure that the deli ran smoothly and with cleanliness, took orders and complaints and kept the department within regulations of the food and safety administration

CAT. CUSTOMER SERVICE REP. ALLSTATE INS.

11/2015-08/2016

Received inbound calls from clients and adjusters about claims, financial questions and other questions about the insured account. Also was on the Catastrophe Team when the hurricane was in Florida to assist with claims and heavy inbound/outbound calls

PATIENT ACCESS REPRESENTATIVE PRESENCE MERCY MEDICAL CENTER

02/09/15-04/09/15

Triaged patients, registered patients into mediTech sytem, ran insurance eligibility, heavy receptionist duties, directly admitting patients, lab referrals, patient accounts, received payments, ensured HIPAA guidelines are followed, and relayed messages between doctors and other facilities

MOBILE PHLEBOTOMIST HANSEN LABS

03/2014-01/2015

Drove to various locations to withdraw blood, urine, and other specimens from patients, and dropped them at a Streator hospital lab.

HR/ADMINISTRATIVE ASSISTANT ZIPPORAH’S

02/2012-01/2014

Quality control, supervised employees, clerical, keeping building up to code, managed bank accounts, email, phone call handling, placed orders, inventory, set appointments, enforced policies, filing, marketing, managed floor, payroll

EDUCATION

HEALTHCARE TRAINING INSTITUTE, JOLIET, IL

PATIENT CARE TECH

Within my training I received a national certificate for electrocardiogram tech, phlebotomy tech, and a state CNA certification, at one of the top institutes in Joliet, IL

RASMUSSEN CURRENTLY ATTENDING FOR ADN

REFERENCES

CHERIE BORKORM, RN/OWNER/CNA INSTRUCTOR

HELATHCARE TRAINING INSTITUTE

815-***-****

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