John Coleman

**** **** **** ******

ad2yry@r.postjobfree.com

312-***-****

PROFESSIONAL - SUMMARY:

A proven bridge builder to solve complex business challenges utilizing engagement of Business Process, Project Manager and Change Management partners specializing in large scale projects, migrations, with a solid understanding of business requirements gathering, business process analysis, business process modeling, business logic, case tools on both infrastructure and non-infrastructure projects including projects with organizations like AbbVie & Genentech.

Today

Extensive development / deployment of operation of change management methodologies and procedures to guide the adoption process of complex projects. Proficient with documentation of current “as is” state / future state status, gap analysis & development of clear and concise organizational process assets.

15+ years of experience supporting banking/ brokerage and financial service organizations. Knowledgeable of Derivatives like Forwards, Futures, Options, Swaps, Mortgage-Backed Securities (MBS), Asset Backed Securities (ABS), Bonds, Credit derivatives, Equities, Fixed Income Securities, Forex and Capital Markets.

Proficient knowledge in Statistics, SQL, Python and Microsoft Excel *Outstanding ability in understanding Business Operations and Analytics tools for effective analysis of data. *Expertise in Statistical Analysis, Data Extraction, Data Mining *Ability to generate new reports and dashboards using BI tools. * Data analyst with hands on project experience in data mining, data warehousing, data analysis and business modeling.

Working in technology and business resumption has allowed me to enhance my strengths in the areas of training and leadership development. I possess the unique ability to facilitate effective courses, help organizations achieve objectives, and assist individuals in reaching personal goals, all while training classes with varying levels of skills, knowledge, and experience. I hope to leverage the strengths and experience I have acquired to benefit Cannabis operations in the area of training and development, technology, project management so as to standardize areas including operations, compliance, and customer service.

Working with Azure DevOps and ServiceNow (SNOW) to help organizations achieve objectives and assist individuals in reaching personal and team goals.

CORE COMPETENCIES

Business Analysis

Business Continuity

Quality Assurance Programming

Training Program Development

Competitive Market Analysis

Strategic Planning Business Analytics

Project /Change Management

Building Strategy/Development

Strategic Partnerships Relationship

Disaster Recovery

Mentoring & Evaluation

Change Management Strategy

E-commerce

Active Directory

Vendor & Partner Relations

2-Factor Authentication

Project Lifecycle Coordination

IT Security Best Practices

PROFESSIONAL EXPERIENCE

Caterpillar, Chicago, Illinois (contract) 06/2022 – Present

Project/Program Manager IT 3

Worked on several projects initiatives to improve benefits and value scoring processes for IS projects utilizing Azure DevOps/ Azure Cloud Services.

Coordinated with delivery leaders to prepare initiatives for incremental planning and funding milestones while ensuring continuous integration and deployment (CI/CD).

Managed the Threat Vulnerability Management for global assets using ServiceNow and managing work item via Azure DevOps

Created dashboard and report to direct work to reduce aging of open tickets/ work items in concert with managing Azure DevOps there by reducing active tickets by 65% and improving performance for the department.

Collaborated infrastructure initiatives with project managers to ensure portfolio reporting is current and accurately rated.

Identified actionable portfolio insights through analysis of project financial and delivery data.

Developed and maintain technical knowledge in specialized area(s), remaining up to date on current trends and best practices.

Developed and populated executive portfolio dashboards and reports.

Provided vision, direction, and leadership to a management team responsible for all electronic platforms for process improvement of test, development and production environments as well as reviewed and created PKI enterprise infrastructure and conduct trends analysis.

Chicago State University, Chicago, Illinois (contract) 5/2021 – 11/2021

Senior IS Coordinator

Responsibility for Disaster Recovery strategy created roadmaps with timelines, and managed the program from initiation, planning and strategy selection for CRM solutions build in salesforce to recruit and retain students.

Personally, facilitated the resolution of high priority tickets, and ensure that end users are satisfied.

Promoted teamwork by facilitating workshops Utilizing both waterfall and agile methodologies.

hands-on experience with Office 365 services technical troubleshooting

RUSH Hospital, Chicago, Illinois 9/2019-1/2020

Senior IS Liaison

Responsibility for Disaster Recovery strategy created roadmaps with timelines, and managed the program from initiation, planning and strategy selection.

Ensured hospital floors were rounded to gaining valuable information regarding issues relating to IS, to report back to the field technicians.

Personally, facilitated the resolution of high priority tickets, and ensure that end users are satisfied.

Promoted teamwork by facilitating a positive business relationship between the hospital and IS departments.

Contributed to electronic knowledge base with new findings regarding problems and outages.

Provided Management with daily, weekly, and monthly reports regarding SLAs, ticket.

Provided Unit Directors with potential hardware and software upgrades or vendor/ products that can make there IS experience seamless.

Assisted in projects as needed at all Rush locations, this includes all Rush location outside the Chicago campus. (Copley, Oak Park, etc.)

Incorporated process improvements and quality assurance into daily business practices to senior management teams.

Blue Cross Blue Shield, Chicago, IL 9/2017-12/2018

Project Manager/ infrastructure Environment Consultant/Business Analyst (Contract)

Working with SMEs to create technical document needed for business resumption and improve process flow and process improvements using agile methodologies working on streamlining and syncing existing /proposed infrastructure environments and software/applications to achieve platforms that interchangeable. This would reduce rework and recoding thereby keeping deployment cost to an acceptable level.

Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)

Collaborated with end users and technical leads to ensure the changes are completed in a timely and accurate manner. Managed requirement changes.

Acted as point of contact for strategic disaster recovery programs and often performed leadership roles.

Developed and maintain technical knowledge in specialized area(s), remaining up to date on current trends and best practices.

Provided vision, direction, and leadership to a management team responsible for all electronic platforms for process improvement of test, development and production environments as well as reviewed and created PKI enterprise infrastructure and conduct trends analysis.

MillerCoors, Chicago, IL 10/2016- 9/2017

Business Analyst/ Change Management Consultant (Contract)

Knowledgeable in AD architecture an infrastructure (LDAP, Directory Replication, group policy, security, schema changes, etc)

Working with SMEs to create technical document needed for business resumption and improve process flow and process improvements using agile methodologies working on iOS, Android, Windows and/or other mobile software/applications.

Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)

Managed requirement changes. Collaborated with end users and technical leads to ensure the changes are completed in a timely and accurate manner.

Developed and maintain technical knowledge in specialized area(s), remaining up to date on current trends and best practices.

Created Use Cases, User Interface Designs, Report Specifications, and detailed requirement design documents (DRD).

Discover, Riverwoods, IL 1/2016 – 4/2016

Business Technology/ Project Manager (Contract) Worked with vended product from Actize and ACH products from Fiserv.

Coordinated and worked in Business Technology on Fraud & AML projects across enterprise.

Worked diligently with Risk/Compliance officers to keep our international ACH processes current with OFAC's guidelines to safeguard us against duplication of duties.

Oversaw 3rd Party Vendor PM Teams activities including review of project milestones, staffing plans, project timelines and detailed project plans.

Directed large-scale, complex projects often involving multiple internal and external constituents and matrix partners

Knowledge and expertise in the use of project management methodologies and tools (Clarity, MS project, share point repositories, systems development life cycle (SDLC) if applicable)

Responsible for Business Process Management, budgeting, forecasting, Business Requirements gathering & analysis.

MillerCoors, Chicago, IL 4/2015 - 10/30/2015

Business Analyst/ Change Management Consultant (Contract)

MDM Project completed 40% above expect level of 50% adaption with a realized monthly savings of over $4,000,000.00 per month.

Working with SME's to create technical document needed for business resumption and improve process flow and process improvements using agile methodologies working on iOS, Android, Windows and/or other mobile software/applications.

Engaged Vendors in escalating and resolving IS implementation and/or migration issues related toTelecom Expense Management

facilitated change management strategies Update SharePoint assets to share information around the project implementation.

BGG Consulting, Naperville, IL 1/2014 – 1/2017

Project Lead Consultant SharePoint 365 (Contract)

Interviewed business users, technical stakeholders, and SMEs to create technical document need for business resumption and process improvements.

Taught the team to create clear and concise epics/stories.

Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)

Provide support to small business customers for existing SharePoint and Office 365 migrations provided solutions via use cases, activity diagrams and data flows.

Facilitated, procured, and developed the Network Event Management System (NEMS/ICS) training module for the Network Disaster Recovery Team

Discover, Riverwoods, 12/2012 – 10/2013

DPL (Discover Personal Loans) Business Analyst / Project Manager (Contract)

Coordinated and work with existing Business Technology units, operational and business teams collaboratively and proactively acting often as a bridge between teams.

Enact change and continuous improvement increasing the productivity of Scrum teams by 16% and the quality of deliverables by 22%

Facilitated Scrum of Scrum for offshore teams

EDUCATION

CERTIFICATIONS

Certifications: ITIL Foundations, Certified Scrum Master (CSM), Lean Six Sigma Green Belt, Lean Six Sigma Black Belt, Agile Master Certified .,Cannabis Operations Management (via CCC-Olive Harvey), Contact Tracing for COVID-19 Prevention(John Hopkins), Microsoft BI, Tableau, Python, Cybersecurity(via CCC-Kennedy King),

Currently enrolled in PhD program in Information Systems - focused on Artificial Intelligence with Capella expected completion 2024

Roosevelt University, Chicago, IL, MBA

Concentrations: Training Development and Project Management, 2008

Roosevelt University, Chicago, Illinois, BA

General Studies (Computer Science), 2007

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