Customer Service Inventory Management

CHARLES LINDLEY III

832-***-**** **********@*****.*** Houston, TX

*** MANAGER/CONCESSIONS ***

Highly motivated and results-driven manager with extensive experience in the operation and management of concession stands. Proven track record of maximizing profitability, enhancing customer satisfaction, and leading high-performing teams. Skilled in overseeing all aspects of concession stand operations, including inventory management, vendor relations, staffing, and financial reporting. Strong leadership abilities with a focus on fostering a collaborative and customer-centric environment. Dedicated to delivering exceptional service and driving revenue growth through effective marketing strategies and streamlined operations.

ACCOMPLISHMENTS

Generated over $20,000 extra revenue monthly by selling upgraded products and services.

First Crew Chief to average $100 in up sales per unit serviced resulting in a $3,500 monthly bonus.

Generated over $50,000 in increased revenue per MLB season due to keeping gross receipts versus inventory to a low 2% versus company standard of 5%.

First independent vendor allowed concession on midway at Los Angeles County Fair, Arizona State Fair, Southern California Exposition, California Mid-State Fair, and CalExpo.

Logged over 2.5 million miles accident-free.

SKILLS

Inventory management

Shipping and Receiving

Bill of lading

Management

Spanish translation

Troubleshooting

Customer service

Microsoft Office (Word)

Accounts Receivable/Accounts Payable

EXPERIENCE

TDCJ November 2021 – June 2023

Resident

PEP (Prison Entrepreneurship Program) Leadership Academy

Anew Vision, Houston TX March 2017 - November 2019

Manager

Supervising all aspects of four high volume concession stands at Minute Maid Park.

Inventory control, customer service, scheduling, cash management, regulatory compliance, and troubleshooting.

Doggie Styles Mobile Grooming, Hobbs NM December 2019 - November 2021

Owner

Owner/operator of a mobile dog grooming truck

Gulfstream Marine Houston TX January 2015 - March 2017

Equipment operator

Safe operation of equipment used to stage, relocate and load unload various cargo from oceangoing vessels including 10,000 lb. capacity forklift,30,000 lb. capacity forklift, yard mule and front bucket loader.

Speedco Baytown TX January 2012 - December 2014

Crew Chief

Supervise 20-person crew in 6 bay heavy truck lube and tire shop.

Interact with drivers in a service writer capacity; offering customer upgraded products and services to increase profit earned from each transaction.

Perform Federal Annual Inspection to ensure vehicle compliance with USDOT laws and regulations.

Werner Enterprises Omaha NE September 1998 - September 2012

Driver Trainer

Train new drivers in safe operation of trucks engaged in interstate logistics. Delivery of goods in a safe, orderly, and timely manner.

Vic Marcus, Monterey Park CA February 1988 - September 1998

Unit Manager

Managed cash receipts, AP/AR, ordering, personnel/staffing, transportation and set-up, licensing, customer service.

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