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Customer Service Assistant Manager

Location:
Knoxville, TN
Posted:
January 21, 2024

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Resume:

Katrina McMurray

Maryville, TN *****

ad2yrd@r.postjobfree.com

+1-865-***-****

Willing to relocate to: Knoxville, TN - Maryville, TN - Seymour, TN Authorized to work in the US for any employer

Work Experience

Assistant Manager

Citgo Food Mart - Knoxville, TN

August 2019 to March 2022

Training of all employees prep stores ans complete inventory complete orders complete payroll make employee schedule make weekly specials try new inventory to market for store growth

• Enforced company policies and procedures

• Handled all employee scheduling

• Recruited and interviewed potential candidates

• Managed daily reports of transactions

• Handled and submitted incoming sales calls

• Acted as customer service representative

• Managed opening and closing store

• Managed store operations

• Supervised team members

Packaging Supervisor

Newell Rubbermaid - Maryville, TN

June 2011 to August 2019

Supervised 300 employees and 50 machines minimum each night. Made sure all machines ran according to set speeds to maintain quality control per product per line made sure numbers were being reached per machine while running set product made sure tooling and materials were set and ready for all change overs to be done efficiently an in a timely manner. Verify all products where accounted for to run smooth production all shift. Schedule prep meeting attend nightly production number meetings. Attend all supervisor meetings plant manager meeting production meeting department meeting safety meeting. Senior Center Manager

Check Into Cash - Alcoa, TN

April 2005 to May 2011

Maintain and oversee daily operations..Interview potential new employee..Train all new/full time employees..payroll.. inventory.. attend monthly district progress update meetings with DM.. complete employee evaluations.. asses new marketing strategies an apply.. approve all new accounts..asses all collections and contain them under protocol..approve and sign off on all title loans..taxes..checks to be cashed..tax refunds..complete all internal..district and state audits Injection Molding Machine Operator

Eldon

May 2002 to September 2004

Operate plastic injection molding machine to produce office floor mats. Check and maintain quality of product label box and prep products for shipment.

Education

Trade School in Business Management

UCIC - Cleveland, TN

November 2005 to November 2006

Trade School in Business Marketing

UCIC - Cleveland, TN

November 2005 to November 2006

11th in Acedemic

Maryville High School - Maryville, TN

August 1999 to May 2002

Skills

• Business Management (10+ years)

• Strategic Planning (10+ years)

• Management (10+ years)

• Marketing (10+ years)

• Assistant Manager Experience (10+ years)

• Change Management (10+ years)

• Merchandising (10+ years)

• Recruiting (10+ years)

• Communication skills (10+ years)

• Customer service (10+ years)

• Sales (10+ years)

• Plastics Injection Molding (10+ years)

• Project Management (10+ years)

• Manufacturing (10+ years)

• Quality Control (10+ years)

• Leadership (10+ years)

• Forklift (10+ years)

• Food safety (6 years)

• Auditing (10+ years)

• Quality audits (10+ years)

• Data entry

Certifications and Licenses

Certified Forklift Operator

May 2004 to Present

Certified to operate manufacturing forklifts

Certified First Responder with the American Red Cross August 2014 to Present

Certified in Child/Adult CPR/AED and First Aid

Licensed Notary

March 2008 to Present

Licensed and Certified to Notarize paperwork.

Tax Rep

November 2006 to Present

Licensed to prepare and challenge IRS tax refunds for individuals. Groups

Safety board

October 2011 to August 2018

Walk plant look for safety hazards point them out and make a course of action to fix them, then implement it to all plant employees. Also make sure all PPE is acquired and being utilized per company policy's

Lead shift machine trainer

December 2011 to August 2018

I trained all employees on all machines in packaging and molding. Then created a tooling department for every shift for both departments the created a three step quality control per shift. Additional Information

Was sent to Shelbyville TN Rubbermaid Sharpie Headquarters to learn all FB and BE machines for Rubbermaid Sharpie Maryville to train select employees to run said machines when they were transferred from Shelbyville to Maryville.



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