Customer Service Agent

Maneesh

Kumar

**** ******* **. *-***, Denver CO 80249

(206) 249 - 6337

*******.*****@******.***

I’m a proactive and team-player person looking to expand my career knowledge in the airport business. Can speak (Punjabi / English / Hindi), customer service oriented, punctual and professional.

Skills

Multi-lingual (Punjabi / English / Hindi)

Proactive

Team-player

Ability to work under pressure

Customer service oriented

Airport Operations knowledge

Professionalism

Ability to work flexible shifts

Can-do attitude

Fast learner

Responsible

Friendly

Computer friendly

Self-asserting

Experience

NOV 2021 – PRESENT

Ramp Service Agent / United @ DEN

Responsible for processing baggage, boxes, and/or cargo between baggage/cargo areas in the airport facilities and aircraft, as well as receiving and dispatching aircraft while maintaining high-quality standards of operational safety and customer service.

NOV 2020 – NOV 2021

TDY Driver / United @ DEN

Come to Denver to help during the pandemic as a TDY driver. Worked with management to help our training program during irregular ops, successfully training new hires and helping them become drivers. Helped with snow readiness for the team, teamed up with other employees to help in other departments within catering to guarantee a satisfactory customer service experience to our customers.

FEB 2020 – NOV 2020

Driver / United @ EWR

Responsible for loading food and beverage carts from our kitchen, driving and delivering products to various gates and restocking aircrafts, ensuring that all flights leave on time with the items needed to make our passengers’ journeys enjoyable.

Education

APRIL 1985 - 1987

Art / Delhi Collage, New Delhi, India

APRIL 1982

High School Diploma / B.R. Government School New Delhi, India

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