Kristen Reeves

Anderson, IN *****

ad2ypx@r.postjobfree.com

+1-765-***-****

High energy, self driven, detail and goal oriented, happy go lucky gal who delivers excellence to customers. A positive mindset along side an upbeat personality giving it 110%. Displays leadership abilities as well as teammate roles. Enjoys people and being able to make them happy and to return. Communication is key. Active Listening is also a definite trait. Efficiently wherein the customer engages in small talk.. Relationship building is a valuable asset and a must. The customer shall be happy and feel confident about ones choice.

Authorized to work in the US for any employer

Work Experience

Tax Preparer (Seasonal)

JACKSON HEWITT TAX SERVICE - Anderson, IN

September 2021 to December 2021

• Answer Phones

• Schedule Appointments

• Verify clients information

• Educate clients on tax laws and/or changes

• Prepare clients tax return both federal and state

• File tax returns electronically

• Issue refunds

Optician

Wisconsin/Heartland Vision - Anderson, IN

August 2016 to December 2020

• Open & Close

• Answer Phones

• Schedule patients eye exams

• Verify insurance

• Call backs to confirm appointment

• Transfer patient to surgeon

• Sale eyewear

• Educate eyewear

• Dispense eyewear

• Follow ups with patient

• End of the day

• Drawer countdown

Education

Associate's degree in Business Management

Ivy Tech Community College - Anderson, IN

June 2002 to May 2006

Skills

• Tax Experience

• Accounting

• Journal Entries

• General Ledger Accounting

• Financial Statement Preparation

• Accounts Payable

• QuickBooks

• Office Management

• Auditing

• Bank Reconciliation

• Accounts Receivable

• Patient care

• Special needs

• Accounting software

• Marketing

• Data Entry

Certifications and Licenses

Driver's License

Assessments

Sales skills — Proficient

February 2023

Influencing and negotiating with customers

Full results: Proficient

Management & leadership skills: Planning & execution — Proficient June 2023

Planning and managing resources to accomplish organizational goals Full results: Proficient

Retail customer service — Proficient

April 2023

Responding to customer situations in a retail setting Full results: Proficient

Food service: Customer situations — Proficient

February 2023

Identifying and addressing customer needs in a food service setting Full results: Proficient

Administrative assistant/receptionist — Proficient December 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Data entry: Attention to detail — Proficient

February 2023

Maintaining data integrity by detecting errors

Full results: Proficient

Basic maintenance and repair — Proficient

March 2023

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Proficient

Customer service — Proficient

December 2022

Identifying and resolving common customer issues

Full results: Proficient

Attention to detail — Proficient

June 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer focus & orientation — Proficient

February 2023

Responding to customer situations with sensitivity Full results: Proficient

Written communication — Proficient

February 2023

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Work style: Reliability — Proficient

February 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Bookkeeping — Proficient

April 2023

Calculating and determining the accuracy of financial data Full results: Proficient

Front desk agent (hotel) — Proficient

March 2023

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate