Tim Murray

**** **** ******, *** ******, IA *****

515-***-**** ad2yng@r.postjobfree.com

OBJECTIVE

Seeking a position that exercises my skills effectively, which include managing difficult situations, proactively working to meet needs/requirements, applying innovative solutions to problems, and, demonstrating a commitment to continuously improving services within your organization. KEY SKILLS

● Self-directed ● Organizes work efficiency & effectively

● Creative decision-making ● Flexibility

● Trustworthy team member ● Public speaking

PROFESSIONAL EXPERIENCE

Customer service representative

Principal financial Group, Des Moines,IA

01/15 12/2022

● Provide outstanding customer service measured monthly, Dependable during high volume times, ( i.e. Mondays after a holiday) Ability to handle and complete assigned tasks, act independently by utilizing online resources and limiting escalations Fraud Prevention Rep

Manpower Staffing, DesMoines, IA 10/14 01/2015

• conducted security verification with sears customers, and their banks to correspond their online purchases with card cards, debit cards, and pay pal accounts Phlebotomist

Catholic Health Initiatives, Mercy Medical Center, Des Moines, IA 02/2011 -06/2011

● Collected blood specimens from patients vital for the diagnosis and treatment of disease

● Assisted technical personnel in clerical duties, samples log-in, workflow, and specimen tracking Parent Educator

Visiting Nurse Services, Des Moines, IA 11/2005 – 05/2009

● Provided resources to families through referrals

● Conducted weekly individual and family in-home visits, maintained contact logs

● Maintained case files

● Provided transportation to medical appointments and Healthy Start groups and consumer meetings

● Tracked mileage data and entered into computer

Outreach Worker/Transportation

City of Des Moines, Des Moines, IA 08/2000– 11/2005

● Provided assistance in community action, energy assistance, weatherization, and neighborhood-based services

● Maintained case files and financial records

EDUCATION

Des Moines Area Community College, Des Moines, IA

● Phlebotomy Certification Program

North High School, Des Moines, IA 1985 – 1989

● H.S. Diploma

TRAINING AND CERTIFICATION

Certification: CPR/First Aid, Mandatory Informer, Parent Educator, Parent Education project, Children in the Middle, Phlebotomy Certification, NCRC

Training: Cultural/Diversity, Safety in Workplace, Microsoft Office, Parent as Teachers Curriculum PROFESSIONAL AFFILIATIONS

● Fatherhood Initiative of Polk County

● Parent Education Project

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