P R O F E S S I O N A L E X P E R I E N C E
SEPTEAO ECOSTAFF 2020 – now French
Customer services manager for Real Estate Agency.
Hitachi Vantara EMEA ZONE 2018 -
2020
ENGLISH /FRENCH
Costumer services agent.
Calls and Emails management regarding Databases issues. Training for new agents for the back office and call handling services. SPB Orange / FRENCH 2017 -
2018
Insurance manager.
Claims handler.
D E G R E E S
License Diploma
2007 – 2011
Business administration at Higher
Institute of Technological Studies,
ISET, Rades.
Baccalaureate Diploma
2006
Farhat Hached, Rades.
COFIDIS / FRENCH 2015 - 2017
Receiving calls and client’s orientation for finance operations. JASMIN BIO 2014 - 2015
Paramedical sales manager specialized in cosmetic, therapeutic products. Bruneau Pro / FRENCH 2013 - 2014
Managing customers’ requests for professional office equipment. Assor, Axa / FRENCH: 2009 - 2011
Customer advisor for insurance orders.
Respond to clients’ requests.
Handling claims files.
TELEPRFORMANCE/ FRENCH 2007 - 2009
Customer service officer with Orange Group.
I N T E R E S T S
Sport, games
traveling,
backpacking,
communication,
S O F T W A R E F A M I L I A RI T Y
MS Office 365, Salesforce, Outlook.
Hammouda Henda
Currently working at SEPTEO Ecostaff
C O N T A C T
**********@*****.***
Tunisia
SOFT S K I L L S
Teamwork, Management,
Communication, listening
L A N G U E S
Arabic
French
English