Project Manager Wickenson Jean-Louis

Location: Naples, Florida

Telephone: +1-239-***-****

Email: ad2ymk@r.postjobfree.com

Professional Summary

Currently have several years’ experience as a Project Manager in many sectors such as construction, tech, and healthcare. I demonstrate the ability to strengthen relationships with internal and external organizations. Successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Collaborative team player with exceptional attention to detail and strong communication, time management and organizational abilities. Education & Qualifications

Edison State College – 2015

● Degree subject – Associate’s: Business Administration and Management

● This program prepares students for careers in business, business administration and management in retail, service, government, insurance and manufacturing operations. Florida International University – 2019

● Degree subject – Bachelor’s: Law, Business and Society

● This program provides the sophisticated knowledge of diverse high-impact applied fields, including economics, political science, public administration and international relations. It offers students the chance to create a tailored curriculum for an immediate professional career, for future Master of Business Administration or law school training, or as an academic platform for advanced graduate studies in sociology/anthropology, political science, international relations and related disciplines. Six Sigma Global Institute

● Scrum Master Certification- License ID# 48090229

● This program is to help master the most popular Agile project management methodology in industry. You will position yourself as an Agile expert who can develop and deliver quality products to customers. You will acquire necessary skills to run your Scrum Team using the Agile/Scrum Framework.

Career Summary

Project Manager, 05/2023 to Current

American Infrastructure Services - Fort Myers, Florida

● Organized and facilitated the complete construction process for all managed developments, from planning through to delivery.

● Executed all pre-construction, construction, quality control, and post construction responsibilities.

● Developed construction budget and ensured adherence to financial plans.

● Ensured conformity to building plans and design layouts while maintaining safe and productive construction sites.

● Overseeing multiple construction sites where I am responsible for multiple projects in each site with an expected deliverable date.

Human Resources Coordinator/VP of HR Asst, 02/2023 to 05/2023 Mooring Park- Naples, Florida

● Escalate resource re-allocation as needed.

● Work with PS Managers on the onboarding education of new resources.

● Arrange training and seminars

● Developing and implementing HR policies and procedures

● Managing HR projects

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Project Manager, 08/2022 to 05/2023

PureSkin Aesthetics- Naples, Florida (Remote)

● Deliver strategic business reviews to educate clients on key platform trends and considerations.

● Liaison with clients on an ongoing basis, to maintain and develop the business relationship, and keep projects to a set time frame.

● Communicate reports regarding project status, risk management and escalation of issues.

● Actively manage stakeholders' expectations, resource alignment, and possible conflicting priorities across projects

Assistant General Manager, 06/2022 to 12/2022

Robert Half/North American Properties- Naples, Florida

● Maintain and enhance visual layout, workflow rules and business logic layer to streamline and enhance business processes and improve user experience

● Coordinate and lead user acceptance tests with the business units and end users against business requirements

● Extract data from various electronic systems and record/Conduct data cleansing

● Respond to adhoc queries from Senior management and account managers

● Assisting Management with Power Point presentations when needed

● Ensure system availability and stability by administering and maintaining applications which support firm operations

Project Manager/Data Entry Analyst, 04/2022 to 06/2022 Robert Half/Stock Development–Naples, Florida

● Prepares source data for computer entry by compiling and sorting information

● Processes customer and account source documents by reviewing data for deficiencies

● Maintains data entry requirements by following data program techniques and procedures

● Assist cross-functional teams with defining process requirements and change requests

● Leading an area of industry specialism, using a proven track record in the industry.

● Deliver strategic business reviews to educate clients on key platform trends and consideration. Project Manager temp work, 02/2022 to 04/2022

Adecco Agency- Remote

● Coordinate sprints, retrospective meetings and daily stand-ups

● Be the point of contact for external communications (e.g. from customers or stakeholders)

● Come with a broad perspective of potential issues encountered when managing diverse teams and have the ideas to overcome them; understanding the firm’s commitment to creating a more inclusive culture

● Lead on project scope, the implementation of technology and creative business solutions for iconic brands.

● Organize and lead tactical pursuit teams; take the lead on the proposal development process and contribute to the development of proposal pricing strategies. Sales Operation & Salesforce Admin, 11/2020 to 02/2022 Alorica – Miami, Florida

● Manage sales and leads databases, including entering and analyzing data

● Interact with clients, assisting them with all aspects of products and sales

● Analyze data, identify opportunities, and create reports and presentations

● Created an extensive and robust flow to automate the sales cadence for the entire company. Rebuilt over 30 Process Builder and Workflow Rule automation as Flows.

● Ensures optimal performance of Salesforce systems and products. Imports and exports customer data as needed.

● Builds and updates custom dashboards and creates and fine-tunes reports based on user requests to yield meaningful metrics.

Project Manager Temp work 07/2017 to 09/2020

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Robert Half – Miami/Naples, Florida

● Coordinate with vendors, subcontractors, and other project stakeholders to ensure timely and efficient completion of tasks.

● Develop Project Plans that are updated daily and shared with the customer and agent weekly via scheduled Project Status calls.

● Coordinate with other key function areas within the installation process: Sales Engineering, Carrier Access, Logistics, Translations, IP Engineering, Field Services, LNP and Billing. Salesforce Health Cloud Admin/Staffing, 05/2016 to 05/2017 Jackson South Community Hospital – Miami, Florida

● Creating workflows for patient portals and health care professional portals to aid in logins/registering within the system, updating clinical information that are out of date etc.

● Ensure stakeholder satisfaction of the healthcare and adjust/adapt quickly to inevitable changes

● Seek stakeholder insight and feed it into improved processes while ensuring compliance with governance and standards

● Maintain both health and sales cloud, as well as building custom reports and dashboards.

● Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing. Health Admin Assistant, 07/2014 to 02/2015

Physicians Regional Medical Center– Naples, Florida

● Communication through and through with stakeholders ensuring insights are considered.

● Monitored client census by using the Daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.

● Acts as a liaison between insurance agencies and patients

● Performs administrative tasks such as typing and record-keeping

● Provides support services to other medical personnel

● Responds to emails by current and potential clients

● Collects personal information from patients

Health Admin Assistant, 10/2011 to 05/2014

NCH Baker Hospital Downtown/ NCH North Naples – Naples, Florida

● Acts as a liaison between insurance agencies and patients

● Performs administrative tasks such as typing and record-keeping

● Provides support services to other medical personnel

● Responds to emails by current and potential clients

● Collects personal information from patients

Skills

● Business Analysis, team facilitation,

scrum and waterfall methodologies

● Agile

● TeamRetro Savvy

● Quick problem solver

● Microsoft Office, Excel, PowerPoint

● Strong communication skills; high EQ

● Attention to detail

● Data Entry/Data Management

● Time Management

● IT Skills and troubleshoot

● An autonomous worker with strong

follow-through skills

● Ability to build relationships with key

players and management

● Type 50+ wpm

● Expense reports

● Scheduling (i.e. calendar)

● Ability to take initiative

● Servant leader and liaison to upper

management

● Expeience using JIRA, MS Azure, DevOps

● Salesforce Experienced

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