Office Administrator Service Desk
Resume:
PROFESSIONAL SUMMARY
Dedicated IT professional with history of meeting company goals
utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
WORK HISTORY
Service Desk Technician, 04/2022 - Current
Front Range Community College, Westminster, CO
Office Administrator, 07/2017 - 05/2022
New Horizons Flooring Co., Thornton, CO
Assistant Manager, 12/2017 - 09/2019
Caribou Coffee, Westminster, CO
Thornton, CO 80602
***********@*****.***
SKILLS
CASS KRAMER
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
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Explained technical information in clear terms to non-technical individuals to promote better understanding.
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Installed, modified and repaired software and hardware to resolve technical issues.
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Documented transactions and support interactions in system for future reference and addition to knowledge base.
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Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
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Interacted with customers by phone, email or in-person to provide information.
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Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
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Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
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Maintained open communication with customers to foster positive relations and provide updates on issues.
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Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
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Helped with planning schedules and delegating assignments to meet coverage and service demands.
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• Hardware and Software Repair
• Issue and Resolution Tracking
• Switches and Routers
• PC Support
• Analytical and Methodical
• VPN Configurations
• Reading Technical Manuals
• Microsoft Windows and Office
• User Support and Troubleshooting
• Training Junior Team Members
• Computer Operating Systems
EDUCATION
Associate of Applied Science, Cybersecurity, Expected in 05/2023 Front Range Community College - Westminster, CO
HOBBIES
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
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Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
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Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
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• Javascript
• HTML/CSS
• Knitting
• Crochet
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