Customer Service Warehouse Associate

Añdrea N. Sergent

*** ****** ******

Harrison, Ohio 45030

************@*****..***

OBJECTIVE

Seeking a position utilizing my customer service and retail knowledge and successful experience planning organizing and following up multifaceted complex activities. A position offering opportunities for personal contributions and professional growth.

EXPERIENCE

Offering comprehensive experience and expertise in the following areas of responsibility:

Proficient in developing excellent relationships with team members and management staff

Skilled in organization and problem resolution during daily activities

Experience in planning, organizing evaluating and follow-up on varied responsibilities in a timely and complete manner.

Knowledge of how to stock warehouse material and retail material in a reliable fashion

EXPERIENCE HIGHLIGHTS

3/22 – Present: Sales Associate/ Warehouse Associate

Bengals Pro Shop

Provides excellent Customer Service in retail setting, using POS, direct interactions and phone/email inquiries

Assisted management in delegating responsibilities to junior employees

Facilitated orders by phone, including local and national customers

Maintained store inventory on excel spreadsheet

Processed new product through OpSuit

Received and completed daily purchase orders from product vendors

Created shipments to customers through FedEx shipping

Updated returns with Fanatics on excel spreadsheet

Stocked and maintained inventory on remote portable stands throughout building

Operated utility vehicles during pickup of deliveries and drop off of product

Processed new deliveries through X-ray machine

Developed good rapport with returning customers, employees and staff of other departments

10/22 – Present: Security Officer / Ohio Security Licensed

Best Crowd Management

Responsible for inspecting bags and personal equipment

Proficient at operating magnetic gates

Skilled in identifying suspicious activity and people

Proficient in communicating with law enforcement

Skilled with crowd monitoring

Proficient in DE-escalation techniques

8/17 – 10/21 – Special Needs Bus Aide

Northwest Local School District

Trained in transportation procedures involving special needs students, including use of assistive devices

Maintained high level of professionalism with coworkers, students and parents

Assisted with paperwork on behalf of the district and students

Achieved great rapport with individuals inside and outside the district

Military Experience

United States Marine Corps - 2000-2003

Field Wireman

Secret Level Security Clearance

Young Marines

Education, Courses and Seminars

University of Cincinnati: 2017 - Received a Paraprofessional certification (A.A.S. in education equivalent)

Cincinnati Technical College: 2001 – 2002 Completed a year of classes in Business Administration and related courses

Miami University: 1999-2001 Completed 2 years of daytime classes in Business Administration and related courses

McAuley High School: 1995-1999 Graduated - Classes taken were in AP/CP

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