Front Desk Customer Service
Resume:
MYANLA
BONNER
************@*****.**
m
Denver, CO 80239
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
PROFESSIONAL SUMMARY
Stonebridge - Hotel Front Desk Supervisor
Denver, Colorado • 07/2021 - Current
WORK HISTORY
• Collected room deposits, fees and payments.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
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Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
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Collaborated with team members to handle guest
requirements from check-in through check-out.
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Resolved service-related problems and documented
actions in system.
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Confirmed relevant guest information and payment
methods to prevent fraud.
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Informed guests of hotel security features and offered details regarding fire and emergency procedures.
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Oversaw fast-paced front desk operations and guests' needs at busy facility.
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Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
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Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
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Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
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Kept accounts in balance and ran daily reports to verify totals.
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• Updated customer accounts with add-on room charges, SKILLS
Correspondence
management
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• Multi-line phone systems
• Welcoming guests
• Supply stocking
• Guest accommodations
Strategic planning and
analysis
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Office and staff
streamlining
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Policy and procedure
adherence
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• Reservations management
• Guest experiences
• First Aid/CPR
Interpersonal
Communication
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Overland High School
Aurora, CO • 05/2020
High School Diploma
EDUCATION
Elevate Home Health - Caregiver
Denver, CO • 02/2020 - 07/2021
minibar use and room service bills.
Contacted housekeeping staff and maintenance
department immediately to resolve guest room issues.
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Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
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Helped clients manage money, pay bills and shop for groceries or personal items.
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Planned healthy meals, purchased ingredients and
cooked meals to provide adequate nutrition for client wellbeing.
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Entertained, conversed and read aloud to keep patients mentally alert.
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Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
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Recognized and reported abnormalities or changes in patients' health status to case manager.
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Built strong relationships with clients to deliver emotional support and companionship.
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Provided safe mobility support to help patients move around personal and public spaces.
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Documented residents' mental status, sleep and eating patterns in medical record books.
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Monitored, tracked and conveyed important patient
information to healthcare staff to help optimize
treatment planning and care delivery.
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Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
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Shopped for groceries regularly in order to keep house stocked with necessities.
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Assisted clients with daily living needs to maintain self-esteem and general wellness.
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Assisted with dressing guidance, grooming, meal
preparation and medication reminders.
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Engaged patients in meaningful conversation,
socialization and activity while providing personal care assistance.
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• Assisted patients with self-administered medications. Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or
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walkers.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
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Cleaned house, ran errands, managed laundry and
completed weekly grocery shopping.
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Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
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Contact this candidate