Administrative Assistant Customer Service

Jenifer Tellez

Glendale, AZ 480-***-**** **********@*****.*** linkedin.com/in/jenifer-tellez-7210aa237/

Administrative Assistant

Driven and organized leader with demonstrated experience managing multiple conflicting demands and maintaining outstanding performance in all endeavors.

Dedicated learner offering knowledge of current business best practices and theories obtained through recent completion of a Bachelor of Science in Business Administration

Motivated and adaptable with a talent for effective time management, critical thinking, and complex problem-solving to excel in a new business environment, exceed expectations, and support organizational goal achievement.

SKILLS

Office Administration Team Collaboration Effective Communication Client Relations Customer Service

Event & Travel Planning Calendar Management Project Management Budget Management Cash Management

TECHNICAL SKILLS:

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, OneNote, OneDrive, Teams

EDUCATION & DEVELOPMENT

Bachelor of Science: Business Administration Grand Canyon University Graduated: March 2020

Earned summa cum laude designation for superior performance throughout the degree program.

Associate of General Studies & Arts Glendale Community College Completed: December 2014

Completed a double-major associate program with top-level academic performance.

Maintained exceptional grades to earn the Fall 2014 Outstanding Student Award

CURRENT POSITION

Member Services Representative USAA 2023-Current

Support the military community and their families in ensuring their financial security.

Deliver expert knowledge regarding bank procedure/ products, resolving unique member issues using emotional intelligence and a needs-based approach to achieve the highest level of member satisfaction.

Analyze, advise, educate members on available tools and products, expand member relationship via product acquisition.

Complete ongoing compliance to ensure adherence to laws, policy and procedure.

Manage multiple tasks while efficiently navigating between systems and resources, exercising strong time management.

EXPERIENCE

HOMEMAKER & CAREGIVER Tellez Home 2010–2022

Support family and household needs, following non-traditional growth by maintaining a full-time, primary parenting role.

Manage multiple conflicting schedules by coordinating calendar events, determining logistics, verifying proper time management, and ensuring prompt completion of assignments and projects.

Oversee household budgets and spending to verify the appropriate funds for household and individual needs.

Collaborate with other families and parents to support community outreach (including Girl Scout Troop Volunteer needs), plan activities/events, and build socialization skills among household members.

Contact this candidate