Ronnie Markfort

651-***-****

ad2yfo@r.postjobfree.com

Objective: Seeking assistant manager and manager position Skills: 20+years customer service

* ***** ******* *** ********

Assistant Manager

Experience: Sam’s Club Woodbury, Mn

Sales /customer service 11/2023 -Present

Greet customers and check them out before they leave the club.

Help with the registers, and help customer load they cars or trucks

help out the self-checkout if the customer needs any help.

help the customer find what they are looking for in the club. Andersen Windows Cottage Grove, MN

Laborer 07/2020 to 10/2023

Tighten frames, clean windows packing windows, hardware, and endcaps.

Lids Bloomington, MN

Assistant Manager 10/2019 to 02/2020

Coordinate work handoffs and schedules with other shift managers.

Develop and maintained effective working relationships with team members.

Coach, train, recognize and manage all aspects of performance for store associates and developed a bench of talented workers.

Attend store walkthroughs with the management team and followed up on directives and recommendations.

Maintain focus on promoting and driving sales, including the execution of next season planning.

Assist general manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.

Wells Fargo Shoreview, MN

10/2013 to 07/2020

Intake Specialist 10/2019-07/2020

• Answer phone calls for case managers.

Process intake for customers so case manager knows how they can help them with their problems.

Answer questions the customer may have.

Write up a case for the customer if they don't have a case already. Customer Care 04/2017-10/2019

Maintain and update files to support efficient operations.

Help managers improve area operations by sharing customers feedback and contributing new ideas.

Business Phone Banker 03/2017-10/2019

Determine team targets and implemented plans to achieve goals individual and group levels

Consult with customers to understand desires and suggest best products to meet needs.

Handle 40-70 calls per day.

Handle business accounts, business credit cards and other business lines of banking.

Phone Banker 1 and 2

Handle 80-100 calls per day.

Consistently meet and exceed all spreads of metrics.

Responsible for training and coaching new hires.

Setup expectations for goals and metrics for new bankers. Champs Sports Bloomington, MN

Sales 08/2006 to 10/2019

Train and mentor new hires.

Upsell and recommend shoes and clothes to customers.

Direct and escort customers to the fitting room and cashier.

Handle merchandise and money.

Greet each customer that walks into the store.

Process shipping and receiving.

Education: National American University Bloomington, MN Bachelor of computer science 09/1998 – 05/2001

Everest College Mendota Heights, MN

Certificate in Medical Assistant and Scheduling 08/2010-05/2011

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