Rhonda Davis

** **** ***** ******** *******,Management and Supervisor experience

Murfreesboro, TN 37130

ad2yew@r.postjobfree.com

+1-615-***-****

Authorized to work in the US for any employer

Work Experience

Lead Ops Agent (Manager)

Trego/Dugan Aviation - Nashville, TN

October 2019 to Present

Certified mentor and trainer. Grounds Security Coordinator. Lead Ops Agent. Manager. Take all in range calls from pilots and assign them a gate to park the plane. Work with airport operations to get gate assignments for all incoming and outgoing flights. In constant contact with Captain and First Officer to report any needs to grounds operators, Fuelers and aircraft maintenance.Highly proficient in Microsoft word, office and excel. Have worked at ticket counter and as a gate agent. Check in passengers, place luggage tags on luggage and put luggage on belt. Give passengers boarding pass. Have jet bridge access to plane, open and close plane. Deboard and board passengers on plane. Check passenger count with flight attendants. Make sure the pilot gets flight release. Close out flight in flight ops after plane push. Make all required announcements.

• Set up client appointments

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Resolved customer information and complaints

• Responded to claim inquiries

• Responsible for tracking and maintaining inventory

• Responsible for cashier duties

• Handled online orders and credit card transactions Custodian

MTSU - Murfreesboro, TN

December 2013 to October 2019

Mop, wax, strip, buff floors. Clean toilets, showers, sinks, mirrors, Windows and walls. Light maintenance, change light bulbs. Vacuum and clean carpets. Pick up, push and pull furniture as needed. Always answer any questions or hear any complaints from students or parents. Forklift Operator

Federal Mogul - Smyrna, TN

November 2005 to November 2013

Volunteer first responder. Drove forklift (sit down and stand up), cherry picker and high racker. Delivered parts to packing

machines and then returned left over parts to proper holding areas. Cleaned work area at beginning and end of shift.

Manager

Video Culture - Murfreesboro, TN

February 2002 to February 2005

Manager of video store. Had 15 employees. Reconciliation of each cash drawer daily. Made employee schedules, put in payroll, collected overdue payments by phone. Hired and terminated employees. Took cash deposits to bank daily.

Cash Office Manager

Montgomery Ward - Jacksonville, FL

June 1995 to November 1999

I was supervisor over 20 cashiers. Reconcile all monies brought into the store daily. Had the only key to the cash office. Worked closely with Loss Prevention investigating of any lost or stolen monies. Put in entire companies payroll.

Receptionist

Waldenbooks - La Vergne, TN

June 1992 to December 1994

Worked directly for plant Supervisor. Answered 7-line phone, 10-key, bookkeeping, filing, payroll, Microsoft office and word, spreadsheets, transcriptions. Dealt directly with any customer and complaints. Took care of all incoming trucks and shipping invoices. Education

Medical Transcription

At Home professional - Murfreesboro, TN

October 2012 to October 2013

High school or equivalent in All subjects

Riverdale High School - Murfreesboro, TN

September 1987 to May 1992

Skills

• Typing

• Microsoft word

• Word

• SSRS

• Customer Service

• Microsoft Office

• CSR

• Customer Support

• Supervising experience

• Microsoft Excel

• Accounting

• Microsoft Outlook

• Floor care

• Custodial experience

• Windows

• Cherry picker

• Buffing

• 10 key calculator

• Visual Basic

• .NET

Certifications and Licenses

GSC

February 2020 to Present

Grounds security coordinator

CSA Trainer

February 2020 to Present

CSA Mentor

January 2020 to Present

Assessments

Business math — Highly Proficient

June 2021

Using basic math to solve problems in a business context Full results: Highly Proficient

Administrative support professional fit — Expert

July 2021

Measures the traits that are important for successful administrative support professionals Full results: Expert

Workplace English — Highly Proficient

October 2019

Understanding spoken and written English in work situations. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Typing, 10 key, Microsoft word (5 years), payroll, Microsoft office suite

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