Shobha Doodnauth

Markham, ON L*P *M*

416-***-****

ad2ye4@r.postjobfree.com

LinkedIn https://ca.linkedin.com/in/shobha-doodnauth-70702817

Profile

As an Administrative Team Lead, Pharmaceutical Market Research Associate and Client Coordinator at Walsh Health Canada, IMS Health-Brogan and Deloitte Canada, I know what it takes to manage and be a part of professional and successful team.

I specialize in team leadership, international and domestic customer/client Support as well as Office administration and solutions.

I am highly organized, self-motivated, entrepreneurial, and skilled at adapting to rapidly changing priorities.

Experience

Campaign Support Administrator (Client Services)

Risk Advisory Sector _Fundraising Division-Deloitte Canada-Toronto ON 2020-Present

Frequent communication with Clients about current campaigns, deposit and banking information, monthly donor programs, upcoming campaigns, database extractions and reports.

Lead client meetings maintain ongoing status conference calls and provide professional and thorough responses to Client inquiries with respect to their donor databases, receipting, reporting and other miscellaneous issues.

Liaise with Deloitte’s Production Team to ensure that the processing of donations is completed in an accurate and timely manner and the Programming Team to ensure database extractions are completed correctly and on time.

Manage data work for clients including:

•QC for reports and extractions.

•Set up mail campaigns, new codes, etc. utilizing Deloitte’s proprietary software.

Time management skills is used to prioritize multiple competing deadlines and support client projects managed through the Business Solutions team that can include, but are not limited to, RE migrations and API builds.

Serve as an escalation point for production items, support and lead Task Forces for divisional development which could also include supporting or leading internal divisional projects.

Develop and maintain Divisional Documentation in coordination with other teams within the Fundraising Group and manage invoicing/billing inquiries.

Administrative Team Lead/Office Manager 2016-2020

BSC Global Inc-Markham ON

Monitors the day-to-day operation of the office, maintain, and improve quality and establish a positive, healthy, and safe work environment while providing an effective interface between customers and clients on several different platforms.

Works closely with various internal and external teams to develop and implement distinctive results-oriented internal communications strategies.

Works closely with accounting to reconcile outstanding accounts, manage deposits, negotiates settlements with suppliers and reviews Agreements of Purchases & Sales.

Scheduling meetings and appointments, maintaining personal and corporate calendars.

Answering four phone lines daily.

Supervising the activities of administrative staff members- setting goals, completing evaluations, managing schedules and vacation coverage.

Pharmaceutical Market Research Associate

IMS Health-Brogan, Toronto ON 2015-2016

•Serviced all inbound client/ customer inquiries by phone, web and mails resolving conflicts and issues efficiently.

•Improved the efficiency of client service department 20% by providing both training for new hires and setting up training materials.

•Integrated and coordinated a complex client feedback system that took feedback and complaints from clients to manage projects better.

•Revolutionized customer/Client service gauging mechanism which increased efficiency of the department.

Client Services Coordinator

Cegedim Canada Ltd, Toronto ON 1999-2015

Serviced customers/clients through multi-channeled avenues by inbound and outbound calls, emails, faxes, and regular mails.

Troubleshoot accounts, action all requests and liaised through internal systems to achieve resolution for the customers.

Kept current with the company and government regulated policies and procedures with job aids; attend new training & continuous learning sessions also comply with mandatory data mining audits performed

Twice annually.

Customer Service & Treasury Associate

Guyana National Bank-Guyana, South America 1994-1999

Education

Salesforce Nonprofit Bootcamp - April 2023

Deloitte Certification-Leadership Foundation -2021

Deloitte Certification-Learning and Motivating People with Different Personalities-2021

Certification-Interpersonal Communication

University of Waterloo- December 2019

Communicating successfully depends on effective use of communication strategies and behaviors.

Diploma - Health Science (Nutrition & Wellness)

Ashworth College, Oakville ON -2015

Training in nutrition with a scientific approach.

•Exploration of the food pyramid, diet planning, the digestive system, and how nutrients affect energy, wellness, and chronic diseases.

Certificate - Project Management

Cegedim Corporate Training -Toronto ON-2014

•Learned the discipline of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria.

Diploma - Sales Management & Marketing

Cambridge College, Guyana -1993

•This program incorporated current business concepts and real-life examples to illustrate a global view of the corporate sales and marketing world.

Certificates-Guyana 1993

•Economics, Integrated Science, Accounting, Business Principles

•Microsoft office- Excel, Word, Access, Power Point

Committees & Volunteer

360 Kids - To help youth overcome crisis and transition to a state of safety and Stability.

GCN-Deloitte Green championship Network- Deloitte's approach to sustainability initiatives as we champion across our global network to reduce the environmental impact.

Global Corporate Challenge Committee-GCC (Motivate team members to eat healthy, exercise more)

York Region Educational Volunteer-Boxwood Public School-Markham ON

United Way Markham Volunteer- Annual Food Drive-Markham ON

Good Samaritan Purse Volunteer-Christmas Shoe Box Advocate-Markham ON/Globally

Forest Brook Community Church Volunteer -Ajax ON -Handed out over 200 Christmas dinners to the less fortunate.

‘Today’s Mom’ Volunteer-Local online site offering support to mothers

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