William Hanks II

Experience

Air Force National Guard January 2008 – Present

Cyber Surety Information Assurance Officer Journeyman

St. Louis, MO

Excels implementation and maintaining the business servers and active directories.

Performed in-depth network tests and stress functions on networks during off hours to improve reliability

Intercard November 2021-Present

Technical Writer

Maryland Heights, MO

Developing high-quality, user-friendly software and application user manuals.

Documented and implemented new workflows and processes, increasing company efficiency.

Maintained and Audited the Knowledge Base system for users and documentation for Audits ISO compliant.

Developing a wide range of documentation, including user guides, software releases, and quick references

Working with all Intercard teams, including management, sales, product development, and engineering

Collaborate with customer service and development team to prepare materials, online tools, demos, etc.

NISC July 2017–April 2020

OMS Support Specialist

Lake St. Louis, MO

Assisted internal and external clients in resolving application errors

Provided after-hours support during times of utility crisis

Created documentation to assist other team members in increasing efficiency

Investigative problem research using known resources and self-taught Oracle SQL

Influenced the development of abilities of the application to serve customers the best

Updated test environments to QA test and updated requirements of features to electrical principles

Ameren October 2016 – June 2017

Security Administrator

St. Louis, MO

Create and manage user profiles to meet company security standards

Maintain inventory of RSA tokens and access to secure systems.

SCCM applications Administer

NCI January 2015 – September 2016

Security Administrator

Scott Air Force Base, IL

Creating, maintaining, and removing users, security groups, distribution groups, Email Accounts, and file shares. For NIPR and SIPR networks on TRANSCOM AD environment.

Skills

System Administration

Active Directory

Help Desk 2&3 Root cause analysis

Network Support

LAN

WAN

Microsoft Windows

Microsoft Office 365

Microsoft Exchange

Microsoft Windows Server

SCCM

Operating Systems

Windows Server 2012 R2

VMWare

Exchange Server

PowerShell

SQL

GIS

Adobe Illustrator

Adobe Photoshop

Agile

Visio

Service Now

Jira

Nuclino

Network monitoring

HIPAA

DNS

TCP/IP

Firewall

DHCP

Education

Keesler AFB, Cyber Secruity, MS

Sheppard AFB, TX, Electrical Mechanical Engineering

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