Education:

Virginia College School of Business and Health February 2014

Associates Healthcare Reimbursement

Virginia College School of Business and Health

Diploma Medical Coding and Billing

Skills:

Medical Terminology

Health Care Procedure Coding System

Keyboarding (45wpm)

Microsoft Suite

Medical Billing Reimbursement

Anatomy & Physiology &Disease I & II

CPT Coding

ICD9 Coding

Microcomputer Fundamentals in Healthcare

Public Relations

Experience:

Customer Service Case Manager, Concentrix, 05/2018 - Present

Professionally handle incoming telephone calls from Internal and External customers

Take appropriate action to resolve the question or complaint timely and accurately

Enter telephone inquiry report of contact into customer service intake screen

Identify, research, and resolve customer issues using the computer system

Maintain telephone performance goals established by specified division

Residential Aid, RHA Health Services, 09/2016 - 04/2018 Chattanooga, TN

Daily log reports

Develop a Care Plan periodically visits the client to monitor their care.

Transport Residents

Customer Service Representative, Support-Seven, 11/2012 - 07/2016 Chattanooga, TN

Professionally handle incoming telephone calls Internal

Work with all departments in the division or company to resolve customer service inquiry issues

Attend available training sessions to further enhance skills

Perform miscellaneous projects as assigned

References:

Ronald Tucker; Supervisor for City of Chattanooga 30 yrs. - 423-***-****

Sandra Pinter; Counselor 15yrs - 423-***-****

Jeffery Turner; Hotel Clerk 10yrs - 423-***-****

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