Meagan Osborn

Phlebotomist, Customer Service and Office Administration Experience

Huntsville, TX 77340

ad2ycd@r.postjobfree.com

+1-936-***-****

Having experience in the healthcare field as well as all around experience in the customer service and office administrative field. The objective is to obtain a challenging position with a company to support the organization and maximize skills, knowledge, program development, training experience, and customer service expertise and striving to provide customer confidentiality and professional communication skills.

Authorized to work in the US for any employer

Work Experience

Explanation of Gap In Employment

Unemployed/ working various jobs - Huntsville, TX

April 2022 to Present

• There has been a gap between last position to present due to having to take care of family member until passing away.

• After that, spent time taking care of family issues and moving.

• Also had side jobs cleaning houses and yard work for a few neighbors. Human Resources Representative

Alight Solutions - The Woodlands, TX

November 2020 to April 2022

• Customer Care

• Data entry

• Providing assistance with our Clients Employees regarding their payroll and timekeeping.

• Creating Service Requests

• Providing HR assistance

• Providing Payroll assistance

Housekeeper

Best Western Inn & Suites - Huntsville, TX

September 2019 to September 2020

• Performed cleaning duties in all guest rooms and common areas.

• Responded timely to guests' special requests.

• Maintain inventory of supplies.

• Assisted other departments when needed to ensure optimum service to guests.

• Performed additional services as needed.

• Helped at front desk and answered phones when needed. Housekeeper

Quality Inn Suites - Huntsville, TX

June 2019 to September 2019

• Clean and Sanitize guest rooms to hotel standards for guest arrival.

• Perform laundry duties as necessary.

• Ensure a high level of customer service is performed at all times.

• Reported any damages or repairs and all lost and found items.

• Assist guests with requests and questions.

Explanation of Gap in Employment

Unemployed - Huntsville, TX

March 2016 to June 2019

The gap in employment from March 2016 to September 2019:

• Temporary position at the previous company ended and tried searching for employment with no luck.

• Took time off to raise son and also became pregnant in that time.

• And then went back to school.

Data Entry Clerk-Temp

Staffing-Texas, LLC - Conroe, TX

November 2015 to February 2016

• Data Entry and Customer Service

• Filing, scanning documents, and answering phones

• Assisted all departments within the company

Insurance Rep/Data Entry

Collateral Protection Insurance Agency - Huntsville, TX June 2013 to October 2015

• Data Entry and Customer Service

• Updated home and auto insurance to loans

• Created manuals and assisted customers and lenders

• Daily Mail Run and Backup Receptionist

• Inventory and Stock

Clerk III

TDCJ-Contracts & Procurements - Huntsville, TX

December 2008 to May 2011

• Provided administrative and technical support to the Contracts and Procurement Division.

• Daily Data Entry and Inventory Control

• Prepared, audited, and maintained numerous forms in Microsoft Excel.

• Audited, verified, and approved ADPICS requisitions for purchase orders and vouchers in Lonestars for payment purposes.

Education

Technical School in Phlebotomy

Sam Houston State University - Huntsville, TX

February 2017 to May 2017

Junior College/Certification in Paralegal Studies

Blinn College - Bryan, TX

August 2007 to May 2008

Skills

• All Phlebotomy tasks (3 years)

• 14+ years Data Entry experience (10+ years)

• 14+ years Customer Service and Office Administration experience (10+ years)

• Accounts Payable and Receivable (9 years)

• Typing Score of 51 WPM with 2 errors (10+ years)

• All Office Equipment Knowledge (10+ years)

• Computer Knowledge: All Microsoft Office programs, TXSMARTBUY System, ADPICS, Lonestars (10+ years)

• English (10+ years)

• Venipuncture (3 years)

• Office Management (10+ years)

• Experience Administering Injections (3 years)

• Event Planning (9 years)

• Laboratory Procedures (3 years)

• Patient Care (3 years)

• Insurance Verification (2 years)

• Payroll (4 years)

• Filing (10+ years)

• Front Desk (10+ years)

• Laboratory Experience (3 years)

• Medical Office Experience (3 years)

• Employee Orientation

• Program Development

• Medical Records

• EMR Systems

• Administrative experience

• Oracle

• Pricing

• Salesforce

• Communication skills

• Customer service

• VPN

• Windows

• Typing

Languages

• English - Fluent

Certifications and Licenses

Registered Phlebotomy Technician

July 2017 to Present

Driver's License

October 2023 to September 2025

Assessments

Teamwork: Interpersonal skills — Proficient

September 2020

Responding to challenging team situations at work

Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

July 2022

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Working with MS Word documents — Proficient

November 2023

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient October 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient

Basic computer skills — Proficient

November 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Customer service — Proficient

June 2022

Identifying and resolving common customer issues

Full results: Proficient

Working with MS Word documents — Proficient

July 2022

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

References upon request

Contact this candidate