Samantha Porter

***** * ****** ** *** N, Indianapolis, IN, 46234

317-***-**** · ad2yc0@r.postjobfree.com

Career Objective

I am seeking to utilize my talents for a company that will also enhance my talents to grow with it as well.

I work with Customers on a daily basis; showing a great enthusiasm, and passion for assisting with personal needs. I will go above and beyond to let a customer know I am happy to assist them with questions, seeking answers for them even if I am unsure of the answer myself. I am very dedicated to my work, and have a great attendance record as well.

Professional Experience

Eligibility Senior Analyst, Rare Pharma Funded Support

(Physician Office Ambassador)

Express Scripts/Accredo/Cigna 2021-

. Assist Rare clients from beginning of a new referral to the very end.

. Verify benefits, run claims, obtain PA’s and copay assistance when needed.

. Build personal relationships with Physicians, Sales Reps

. Assist team members while they are out of the office

Lead Physician Relationship Ambassador 2016- 2021

Express Scripts/Accredo, Indianapolis, IN

Assist the Supervisor in ensuring that established policies, and operating procedures are being followed.

Sending out the daily reports, and the team coverage for the Supervisor, as well as managing my own clinics.

Assigning coverage for team members clinics when they are out of the office.

Assisting team members with questions when needed, and reaching out to others when I do not have the answers to make sure they are being handled appropriately for our patients, and clinics.

Physician Relationship Ambassador 2015-2016

Express Scripts/Accredo, Indianapolis, IN

Assist Clinics assigned by the Supervisor to each team member.

Assume responsibility with the clinic’s Sales Representatives, and clinic contacts to insure that the patients are being processed quickly, and thoroughly within our company.

Contact other members of the company in the pharmacy, billing, insurance, etc to maintain the patient’s prescriptions, and insurance are being handled correctly.

Covering team members clinics when they are out of the office. Handling their clinics as well as my own, and making sure all of the processes are followed on a daily basis. And treat them like they are my own in a respectful and professional manner.

Resolution Team Lead 2014-2015

Express Scripts/Accredo, Indianapolis, IN

Assist the Contact Center Supervisor, and patients with escalations in the processing of their prescription orders. I resolved shipping, and billing issues.

Maintained individual’s account to make sure they are handled quickly and efficiently, to know that they are more than just a number to our company.

Assist contact team members with patients that had moved to escalations they were no longer able to resolve the clients issues.

Senior Pharmacy Technician 2007-2014

Express Scripts/Accredo, Indianapolis IN

Assist the Supervisor in ensuring that established policies and standard operating procedures are being followed and that goals for productivity and quality are maintained and/or exceeded

Assist with training of co-workers, attending meetings, and taking courses for Leadership Development

Ensure appropriate distribution of workload and workflow for assigned area including shifting resources and back filling as needed

Accurately and responsibly operates production equipment in computer systems, using Windows, Excel, Power Point, Spread Sheets. Including but not limited to changing labels, cleaning printers, monitoring production equipment, restocking materials; Ensure appropriate teams are informed of equipment malfunctions, and changes in the system.

Identify and document issues impacting performance and productivity of team members; Escalating to management for action; Provide input regarding solutions

Working in production as well to help drive the queues down to help co-workers and patients in obtaining their medications.

Certified Pharmacy Technician 2006-2007

St. Francis Hospital South Campus, Indianapolis, IN

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Assist the Pharmacists with medication orders from the doctors and nurses,

Compounding IV’s, oral medications, as well as injectables.

Delivered medications to the floors, and restocked Pixus machines.

Inventoried medications within the pharmacy, and med carts through out the hospital.

Processing insurance billing, answering the phones, copying, filing, faxing, and data entry.

Lead Pharmacy Technician 2000-2006

Kroger Pharmacy/LTC Facility, Indianapolis, IN

Assist the Pharmacist with patient orders, data entry, insurance processing, oral compounding, packaging medications.

Trained co-workers, and fill in Pharmacists in daily procedures.

Worked as needed in the store also stocking shelves.

Assisted with cashiering, and the drive thru, and inbound and outbound calls to and from the patients, insurance company for billing issues.

Inventoried medications, reordered and restocking as needed.

Professional Skills

Customer Service/Patient Care

Excellent phone, oral and written communication skills

Leadership ability, organizational and problem solving skills

Medical Terminology

Microsoft Office, Word, Excel/Spread Sheets/Power Point, Database Software, Internet, Email, Copying, Faxing, Filing

Insurance Billing

Quick learner, and adapt easily to change

State licensed for pharmacy technician

Education

Med Tech College

MA Program

Perry Meridian High School

High School Diploma

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