Name: Trisha A. Ramos

Address: *** ****** *** *, ******* WA 98102

Contact: Mobile: + (1-945*******

Email: ad2ybu@r.postjobfree.com

ABOUT ME

My extensive experience in Coaching, Training, Software delivery, Portfolio and Project Management and Agile Transformation allowed me to develop several skills. And because of these skills, I've been asked to take on hybrid roles such as Test Analyst, Business Analyst, Product Manager, and PM/SM/IM/Agile Coach/Trainer. I have worked in different industries such as Consulting, Telecommunications, Finance, Airline, Insurance, Retail and Government working with teams ensuring smooth delivery of programs and projects while uplifting capabilities. I help my team, senior stakeholders and leaders by providing training and coaching. I like to focus on providing strategic solutions to areas that need improvement in software development, transformation and people and capability development as well. I highly value fun at work and always look for creative ways to help my team. CERTIFICATIONS

2021: ICAgile Certified Professional

- Agile Team Facilitation

2021: Certified AgilityHealth

Facilitator

2017: Professional Scrum Product

Owner I

2017: Professional Scrum Master I

2017: SAFe 4 Certified Agilist

2010: Certified Scrum Master

(CSM)

EDUCATION

De La Salle University (Manila, Philippines)

Bachelor of Science Degree in Computer

Science, Major in Information Technology,

June 2000

WORK HISTORY

Transport for NSW (Oct 2022 to Nov 2023)

Sydney, Australia

Agile Coach

Led the Agile rollout/transformation for the different sections and subsections within the cluster, including co-creating the Blueprint/Roadmap for the transformation and coaching requirements for each team and team of teams and implementing this Blueprint.

Provided Agile training on Agile Basics & Advanced topics for new and experienced teams and leaders. This included creating the training materials and the training structure with interactive and fun exercises and activities for the participants. Page 1 of 6

Trisha A. Ramos

ad2ybu@r.postjobfree.com

Provided Agile coaching to leaders, teams and teams of teams focused on resolving pain points and ensured there are less disruptions to actual work.

Led the set up of Chapters & Guilds within the cluster and coaching Chapter leads on how to lead and manage their Chapter and members. This included communicating and educating to ensure teams have the correct and same understanding.

Coached the leadership teams on how to help their teams and teams of teams and how to work as an agile team.

Conducted baseline and quarterly Agile Maturity assessments for teams and leaders. Worked with other Agile Coaches to continuously refine the Maturity assessments to ensure that it is fit for purpose.

Worked closely with Executive Directors to report on the progress of the Transformation and to work on the blockers and issues encountered by all the agile coaches.

Epic Agile (July 2021 to Sept 2022)

Sydney, Australia

Agile Coach/Trainer at client (Worked with Teachers Mutual Bank (TMBL) and EndeavourX

(EDX))

TMBL: Trained and coached Finance Leaders and teams in the new ways of working and coached them on how to accept and embed the changes into their teams and day to day work.

TMBL: Worked with teams to resolve any blockers and issues to the new ways of working.

EDX: Created workshops for the team’s specific needs and facilitated it to help the team get the outcome that they are trying to achieve. Some examples of workshops are- Chapter and Practices kickoff and setup, team health checks, social contract, relative estimation, team charter, how to unblock blockers, etc.

EDX: Organized and facilitated a virtual 2-day event for 170+ people to help re-organise two tribes and twenty+ squads into their new teams. Helped the people partners in managing this big change by setting up drop-in sessions, sending comms and making sure that the people are comfortable with the change.

EDX: Provided 1:1 coaching for people development and helped with any personal or work issues or blockers or new learnings.

EDX: Organized and facilitated the launch of a new Tribe for 70+ people in a hybrid setup, provided training to make sure that the people are ready for the change and helped with managing the big change for the people.

EDX: Helped with establishing the Train the trainers program (Agile Advocates) by training passionate people and enabling them to be facilitators and coaches.

EDX: Coached senior stakeholders and worked with them to manage the transformation, to co-create and facilitate a workshop and to help them with any issues or blockers with regards to people development and training. Page 2 of 6

Trisha A. Ramos

ad2ybu@r.postjobfree.com

Allianz Australia (June 2020 to July 2021)

Sydney, Australia

Scrum Master

Worked with the technical team in delivering the integration of all Claims data sources into the new data warehouse. Facilitated the team’s scrum ceremonies, allowed the team to self-manage and also made sure that the team is delivering on time, on budget and the value that was promised to Business.

Also worked with the business and product team to ensure timely delivery of the requirements for the technical team and also assisted in the management of workload.

Ensured that both teams are constantly improving in their ways of working and productivity as well.

Provided the team with Agile coaching and training. PROFESSIONAL ACHIEVEMENTS

Progressed on the build with limited resources and was able to produce valuable output for Business stakeholders.

Qantas Airways (February 2018 to July 2020)

Sydney, Australia

Agile Coach

Our team oversaw the transformation of the whole Qantas IT as well as our Business partners. Focusing on the 3 levels of maturity of Domains, Squads, Chapters and Enabling Functions. Conducted Agile Training sessions for the whole Qantas IT.

Worked with Domains and Squads to help find solutions to immediate problems, making sure that there is less disruption as much as possible. Doing all this with the focus towards maturity.

Coached Domains in the agile ways of working, focusing on flow of work from top-down, how they can prioritize work, and how to improve efficiency. Coached Squads within each Domain in the agile ways of working and helped in setting up ceremonies and cadences and provided the necessary training.

Helped with facilitating workshops for Business requirements gathering and prioritization of requirements. Coached teams on how to break down user stories and on how to do estimation.

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Trisha A. Ramos

ad2ybu@r.postjobfree.com

Agile Business Analyst

Worked closely with the Business Stakeholders, Product Owner, UX/CX/Visual Designers, Copywriters and Scrum teams to define the requirements. Created user stories and acceptance criteria following the Given-When-Then format.

Part of the scrum team that developed a website. Provided input in the technical design and solution to all the requirements. Delivered the features assigned to my stream. Worked with my scrum master in managing the team.

Managed Business stakeholders. Conducted discovery sessions and user journey mapping sessions for several projects.

Developed a tool for monitoring the business value against user stories built to help teams.

PROFESSIONAL ACHIEVEMENTS

Conducted Agile Trainings for Business Analysts and Business stakeholders.

Coached the PMO team in becoming agile and self-organizing. Elabor8 Consulting (July 2016 to February 2018)

Sydney, Australia

Agile Business Analyst/Agile Coach at Client (Worked with AMP)

Trained Business analysts in the Agile ways of working and in writing User stories and Acceptance criteria.

Coached my Product owner in Agile ways or working and in user story definition.

Facilitated story mapping and impact mapping sessions with Business Stakeholders. Managed Business stakeholders and helped with the requirements management and prioritization.

Worked closely with the Product Owners, UX/CX/Visual Designers, Copywriters and scrum teams to define the requirements. Acted as the proxy PO for several requirements prioritization sessions.

Part of the scrum teams that developed the AMP Goals 360 Advice Platform. My teams oversaw building the UI and automating the generation of the Advice documents. Provided input in the technical design and solution to all the requirements, including API requirements. Delivered the features assigned to my streams.

Created user stories and acceptance criteria following the Given-When-Then format.

Conducted user acceptance testing with Advisers to gather feedback that the scrum teams will work on the next sprints.

PROFESSIONAL ACHIEVEMENTS

Voted by my Peers and won a recognition award for delivering the release.

Conducted Agile Trainings for Business Analysts and Business stakeholders.

Transformed my team into a successful agile team including non-technical stakeholders.

Presented a talk on Writing better acceptance criteria at an Agile BA/PO meetup. Page 4 of 6

Trisha A. Ramos

ad2ybu@r.postjobfree.com

SMART Communications Inc. (January 2006-June 2016) Manila, Philippines

Project Manager/Scrum Master

Developed detailed, realistic project plans indicating work scope, resources and timelines. Monitored work progress and adjusted work plan as necessary.

Drove single/simultaneous projects with periodic status updates to stakeholders, proponents and project team.

Assisted in setting up and managing the first agile team in our program. Assisted in setting up the agile ceremonies for the team.

Business Analyst

Conducted data gathering sessions or interviews with business proponents or sponsors.

Defined scope of the system to be developed, with the Business Sponsors, Proponents or users. Assisted customers in identifying their requirements within the scope of the system and/ or technology.

Identified the tasks or functions that are to be performed by the system. Identified possible data, report and business process requirements of the users.

Actively participated with the Design and Development Team during system model creation and answered or clarified possible requirements issues.

Analyzed impact of new requirements on existing systems and infrastructure.

Conducted requirements review meeting with the users and proponents or sponsors of the system to be developed.

Managed and tracked changing requirements for both waterfall and agile projects.

Setup the product backlog for one of my projects that is transitioning to being agile. Created user stories for the team to work on.

Test Analyst

Planned, designed and implemented testing strategies. Designed effective test cases based on the system requirements and design specifications.

Executed and facilitated SAT/IAT/UAT/Post Production testing. PROFESSIONAL ACHIEVEMENTS

Our team was the first to implement the agile ways of working.

Our team pioneered and managed the company’s Innovation Program that helped increase revenue by developing a gateway to monetizing existing capabilities.

Our team developed our own Automated Testing Tool that can simulate configurable test scenarios from mobile phones. The platform was awarded and recognized by the Department (December 2009 – Breakthrough Award SMART). Page 5 of 6

Trisha A. Ramos

ad2ybu@r.postjobfree.com

Gurango Software (formerly Webworks OS) (June 2004-December 2005) Manila, Philippines

Test Analyst

Collaborated with other software developers, business analysts and software architects to plan, design, estimate, develop, test, and maintain web and desktop-based business applications.

Imposed high standards of software development quality within the team by establishing best practices and habits.

Produced high-grade (analyzed) product status reports, product manuals or simulations, operation and maintenance and product deployment guides.

Assessed opportunities for application and process improvement.

Researched and evaluated a variety of software products, solutions and tools. PROFESSIONAL ACHIEVEMENTS

I trained Test Analysts on how to use Testing tools in my first year of working. KEY SKILLS

Agile (Scrum/Kanban/SAFe)

Coaching

Trainings

People Development

Writing user stories and

Acceptance criteria

TDD and BDD

Story and Impact Mapping

Business and Systems Analysis

Requirements Management (Agile

and Waterfall)

Solutioning and Technical Design

DevOps

Program and Portfolio

Management, Project

Management

Product Management and Product

Development

Stakeholders, Customers and

Project Team Management

Resource Management

Attention to detail

Communication/Presentation

Facilitation

PERSONAL INTERESTS

Yoga, Running, Barre Body, Badminton, Boxing, Reading, Travel, Beach and Swimming

Organizing Volunteer/Charity Work

Psychology

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