Demetrius Matthews

To achieve something you've never had, you must do some things you've never done. Paducah, KY 42003

ad2ybm@r.postjobfree.com

+1-270-***-****

The key to success is positive reinforcement, be persistent, stay motivated, stay focused, and most importantly be consistent.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Forklift Operator

Darling Ingredients/Dar Pro - Paducah, KY

July 2022 to Present

Unloaded & loaded semi trucks of various semi frozen chicken parts. All day every day! I've done anywhere from 10 to 14 trucks a day.

CSR - Customer Service Representative

Audatex, a Solera Company - Paducah, KY

November 2019 to June 2022

My job as a FNOL agent (First Notice Of Loss), is to help our clients start their claims process. Due to various types of losses, Automotive, Property/Liability, Boat, and Glass. I take down detailed information regarding any kind emergency situations to common everyday occurrences. This important information is then submitted and routed to a claims Adjuster. The faster I get this important information submitted, the faster people's lives can get back to normal. So I take this job very seriously. Central Sterile Tech. ( CRST )

Western Baptist Hospital - Paducah, KY

January 2017 to October 2019

This is a very hands on job and there is no room for mistakes, due to the fact that peoples lives are at stake. My job as a Central Sterile Technician is to clean, inspect, and sterilize all and any surgical instruments that came down immediately after the doctors were done with that particular surgery. Baptist Hospital schedules anywhere from 50 to 60 surgeries on a daily basis. From Orthopedic, Neurosurgery, ENT, to ER, ICU, CCU & NICU for newborn babies. That's why I take this job very seriously and believe in zero errors when it comes to this position. I specialize in being able to identity, clean, and inspect, all areas of surgical instruments and equipments. I'm also Certified in this field and have my credentials to prove it.

Heavy Equipment Operator/Laborer

Caterpillar Rentals - Paducah, KY

June 2015 to December 2016

Drove and tested all earth moving equipment and forklifts. Also checked them for fluids to make sure equipment was ready for sending out. Once they came back. It was my job to check them to make sure nothing was broken or damaged. Then clean them up to be sent out to the next client. Sales Trainer/Team Lead

Teletech UnitedHealth Care - Paducah, KY

October 2013 to May 2015

Trained new hires in Paducah & Hopkinsville for United Healthcare. Also trained new hires for Prescription Drug Plans (PDP.) Trained new hires to be able to serve our clients by accessing United Healthcare's knowledge base files and applications. To find the best medical, dental, and eye plans for our customers. Also to help find which plans will help bring the cost of various medications down, so that it will be more affordable for our clients. These are people whom have retired or became disabled and are living on fixed incomes.

English Tutor

West Kentucky Community & Technical College - Paducah, KY August 2011 to September 2013

While working at the Student Academic Center, I Proof read reports, essays, thesis, and more. To help students improve the quality of their assignments. Also scheduled appointments, gave tests to find out which method would be the best ways to help various students retain information on subjects that they had been tutored on.

Line Cook

Bluegrass Restaurant - La Center, KY

December 2009 to May 2011

Done food prep, for the salad bar and buffet. My job was to make sure everything stayed fresh and full for customers. If there was anything that we ran low of. Once those food items were ready, I would go by the tables of those particular customers who wanted certain food items that were missing and gave it to them before taking the rest to the buffet. This way those customers wouldn't have to get back up and get in line all over again for the same foods they wanted. Account Receivable Manager

Freidman's Jewelers - Carbondale, IL

September 2003 to November 2009

My was to keep track of all accounts that Friedman's Jewelers had financed. To make sure all clients made there payments on time. This would help keep our clients accounts current. So that there credit scores wouldn't drop. And I also had to do repossessions of various types of jewelry, due to accounts that ended up months behind in payments. I was awarded numerous times for collecting the most in purchase and loss accounts ( P&L.) I was given these awards due to collecting more in my five years, than anyone had collected in ten years of being with the company. AT&T Sales Representative

AT&T Communications Connection-Authorized Retailer - Carbondale, IL June 2001 to August 2003

Responsibilities

I spoke with customers who had left AT&T for different reasons. My job was to find out what that reason was. Then offer them better plans or make the former customers aware of the new plans that AT&T has to offer them. I would ask certain probing questions to find a calling plan that fits that customers needs. Then offer them different incentives to switch back to AT&T. Accomplishments

I always made good money on commission, won several contests, and any time the CEO's wanted to listen in on random calls, I was always included to be tapped into, so they could hear if our center was giving customers high quality services to return back to AT&T. In doing so, I received $50 gas card, dinner gift cards for two at all types of restaurants. Like Olive Garden, Red Lobster, Outback Steak house, and lots of others.

Skills Used

I have a great way of getting people to open up to me, so that I can listen to what there needs are, and then meet their needs the best I can. This form of screening almost works every time, and by doing so I make each person feel that their needs are my top priority. Then by doing this, each customer leaves the call feeling good about the decision that they've made.

• Planned and managed social media marketing

• Recognized as top salesperson for 6 months

MCI Sales representative

MCI Telecommunications Services - Marion, IL

1999 to 2001

Was a sales rep and this job requirements was identical to AT&T"s so I adapted very easily and made MCI and myself lots of new clients. Who would happy with their new calling plans in tact. Education

Associate's degree in General Studies

West Kentucky Community and Technical College - Paducah, KY June 2011 to September 2013

General educational development in General Studies Community Technical & Adult Education Center - La Center, KY June 2010 to August 2010

Skills

• Computer Networking (10+ years)

• Communication skills (10+ years)

• Telecommunication (10+ years)

• Help Desk (3 years)

• Cold Calling (5 years)

• Microsoft Windows (5 years)

• VPN

• Project Management (5 years)

• Account Management (5 years)

• Marketing (5 years)

• Operating Systems (10+ years)

• Telemarketing (10+ years)

• CRM Software (5 years)

• Merchandising (10+ years)

• System Administration (3 years)

• Sales (10+ years)

• Sales Management (10+ years)

• Microsoft Powerpoint (5 years)

• Technical Support

• Microsoft Windows Server (5 years)

• DNS

• Manufacturing

• Manufacturing

• Management (5 years)

• ICU Experience

• Leadership (10+ years)

• Network Support

• LAN (2 years)

• Active Directory (3 years)

• DHCP (2 years)

• WAN (2 years)

Awards

Account Receivable Management

November 2004

Was working for Friedman's Jewelers 04' to 09' collected the most on P&L accounts than anyone else had in the past ten year prior to me coming and working for that company. Certifications and Licenses

Central Sterile Tech

October 2019 to October 2022

Cleaned & then inspected to make sure no blood, bone, or other wise is found on any surgical instruments. Then immediately after that all instruments must be sterilized by two to three different methods. Which is determined what material the instruments are made of and there ability to withstand various methods of sterilizations without damaging the surgical instrument itself. Insurance Producer License

CRCST

October 2020 to October 2022

Property & Casualty License

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