Technology delivery lead

EVELYN GARCIA-TORRES, PSM*, ICP-ACC, SAFe-SA

Wellington, FL 561-***-****

********@*****.*** linkedin.com/in/evelyngarcia-torres/

TECHNOLOGY DELIVERY LEADER

Results-driven leader with extensive experience in agile practices, team development, process optimization, and technology program delivery. Skilled in fostering collaboration and achieving transformative outcomes. Thrives in dynamic, high-value environments. Solid track record includes successful program deliveries, transparent communication with executive leadership, and driving growth opportunities.

CORE COMPETENCIES

Empathetic, Adapts quickly, lifelong learner, problem solver, effective communicator with peers and leaders.

Collaboration, Coaching, Organized, Large Scale Planning, Self-Starter, Inclusive Leadership

Agile, Scrum, SAFEe, JIRA, HP ALM, SharePoint, Excel, PowerPoint, Insurance and Financial Systems

Advancing DEI awareness and education through event coordination, marketing, and communications.

Native Fluency in Spanish, Basic fluency in Portuguese.

EXPERIENCE

LIBERTY INSURANCE, Boston, MA(Remote) April 2013 – Present

Release Train Engineer – Global Retail Markets IT -Global Digital Ecosystem

Advanced expansion of a dynamic, multi-country, multi-brand digital transformation involving Thirty-two teams across five countries.

Elevated transparency for Executive Leadership, harmonizing efforts of multidisciplinary teams.

Delivered strategic solutions, quick problem solving and accurate program wide reporting by analyzing JIRA and Powerbi data and team trends. Developed Powerbi reports to provide trending and per team roadmaps not available in JIRA plans or dashboards.

Guided architects, solution engineers and developers across twelve cross-functional teams to migrate to AWS API Gateway.

Mentored Scrum Masters within and outside of department enabling growth of agile practices globally.

Volunteer Committee Member – Diversity, Equity & Inclusion – Advancing companywide DEI awareness and education through event coordination, marketing, and communications campaigns.

Scrum Master II

Led the efforts across 17 teams to build foundation to streamline non-motor transformation in GRM East and GRM West, whose high reusability leads to less effort for new builds, quick timelines to market, and over $100M of growth opportunity. Received GRM 2022 President’s Award for my leadership of this effort.

Coached directly four teams consisting of architects, solution engineers, software engineers from across six countries, both internal and external to Liberty, building digital products for Ireland, Spain, and Portugal.

Helped grow GDE from ideation to operalization to SAFE model by leading and facilitating digital product deliveries in Ireland, Spain, Portugal.

Leveraged language skills to facilitate critical path delivery for Spain.

Scrum Master - Legal Systems

Coached Legal Applications teams on agile principles enabling agile adoption.

Served as the Scrum Master for Chatbot POC initiative coordinating across LIT Incubation team, attorneys and compliance specialists gaining insight into technology, compliance, and user experience.

Coached and mentored high school interns and junior analysts to increase their business skills.

Evelyn Garcia-Torres ********@*****.*** Page 2

Product Owner – Legal Systems

Collaborated with Senior Product Owner to spearhead agile transformation, revolutionizing delivery models for heightened efficiency.

Established quality standards, resulting in meeting customer requirements. Reduced 80% of errors identified during staging (7,885 vs. 42,650) for a successful delivery of Counsel Link eBilling application.

Quality Assurance Manager-Legal Systems

Instituted a metrics-driven approach, propelling process improvements and operational excellence across business and IT.

Increased team capabilities by implementing backlog prioritization and test automation, teaching estimating techniques and cross-team training across applications.

Coached, mentored, and managed six associates dispersed across US.

FIDELITY INVESTMENTS, Boston, MA September 2008 – April 2013

QA Architect Lead

Provided QA and QC practices leadership for $60,000,000+ Fidelity Pricing and Cash Management projects.

Coached, mentored, and managed six associates dispersed across US.

Decreased defect escape rate (from 12% to 7%) and attained process efficiencies.

Applied Lean principles for increased testing efficiency. Mentored business users / analysts in test processes, procedures, and tools, resulting in increased capabilities.

Defined processes and measured compliance, resulting in standardization across 24+ applications.

ADDITIONAL RELEVANT EXPERIENCE

CGI, Andover, MA

Senior Consultant

Applied organizational, testing and leadership skills to successfully analyze, evaluate, and manage test projects for Fidelity Corporate Department, National Grid, and State of Mass Health Care projects.

Created alignment for CGI Consultants by creating testing methodology SharePoint site.

JOHN HANCOCK FINANCIAL SERVICES, Boston, MA

Various IT & Business Roles

Advanced the successful transformation to Digital Imaging and Workflow systems for Retail Policyholder Services Departments. Received 1995 John Hancock Retail Associates Reaching Excellence award (RARE) for my contributions.

Championed and implemented test automation for multiple projects across Life, Annuity and Investment and Pension departments. Awarded 1999 John Hancock IT Software Process Improvement award for my efforts.

Mentored Project Managers resulting in increased accuracy in project estimation and planning. Nominated to the PM Estimating Roundtable to expand number of mentees.

EDUCATION

Bachelor of Science (BS), Management, Magna Cum Laude, Fisher College

CERTIFICATIONS

Certified Professional Scrum Master – Scrum.org

Certified Agile Coach – IC Agile

Certified SAFe 6 Agilist – Scaled Agile

Certified Test Engineer(expired) - QAI

NASD Series 6 – (expired)

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