System Administrator Customer Service

CORNELIUS CRISP

Midland, GA ad2y9w@r.postjobfree.com 706-***-**** www.linkedin.com/in/cornelius-crisp-6a9b026

CAREER SUMMARY

Dynamic, innovative professional with years of technical experience in roles of progressive responsibility and scope. Adept at achieving success, both independently and in team settings. Well-versed in working under pressure in high-stress working environments. Now in search of a Unix/AIX System Administrator role or similar that will allow for leverage of a diverse skill set while offering prospects for ongoing professional growth.

Core Competencies

Root Cause Analysis, Reporting

ITIL Process Management, Installation & Maintenance

Architecture, Administration, Installation

Leadership, Communication, Strategic Planning, Organization

Time Management, Customer Service, Client Relations

Aix (Version 3.2X – 5.3X), NIM (Network Installation Management), DB2 & DB2 Connect, IBM SAN Systems, Oracle

WebSphere, HACMP, Tivoli Storage Manager, Veritas NetBackup, HMC (Hardware Management Console-Regatta), CWS

Control Workstation SP2, Remedy, CA Unicenter, Clarify, Blue Martini, OS2, Unix

EXPERIENCE

Total Systems/Global Payments Aix/Linux System Admin 2016 – Feb 28, 2023

• Provide technical support for Unix Operating Systems (OS) and components to ensure readiness, performance, resources and security align with client needs

• Function as a technical point-person pertinent to systems design, installation, configuration and client provisioning

• Carefully assess daily operations, maintaining and remediating system issues

• Deliver production, break/fix, development and user acceptance testing (UAT) support, along with production support for Enterprise Data Center U.S. and U.K., 24/7 production support and incident management

• Facilitate daily ticket resolution, serve in a primary on-call rotation and offer services pertinent to project development, patching, maintenance, OS upgrades and other crucial everyday tasks

COMPUTER SCIENCE CORPORATION Aix System Administrator 2014 – 2015

• Offered remote support for 4K virtual and physical IBM Power Servers within the Boeing Account; acted in a 24/7/365 on-

call capacity to respond to primary and secondary escalated events

• Delivered application support and maintenance services, assessing and managing all tickets with attention to detail

• Performed OS upgrades on virtual and physical IBM AIX servers, as well as facilitate applicable OS patches; Heavy usage and strong with Aix 5.3, 6.1 and 7.1

• Examined application and system performance via OpenView

• Assessed system logs to identify, track and report application and/or OS concerns and events

• Carefully analyzed system utilization and trending to plan for system, application and storage growth

• Created and modified system scripts to handle automatic system processes; aided in leading and documenting operations for disaster recovery purposes

• Handled system maintenance and upgrades, performing IT maintenance on weekends as needed

• Created and documented standard operating procedures (SOPs)

• Engaged as part of an on-call rotation for after hours support; monitored the Remedy Support queue for new tasks

• Installed and configured new hardware, adding users and printers to the operating system per customers’ requests

• Helped install applications per Development and Application Teams

• Participated in monthly customer review meetings for managed systems

CRISP TECHNOLOGY SOLUTIONS LLC Owner 2011 – 2014

• Tasked as an IBM Business Partner Vendor/Reseller, leading IBM hardware and software sales on the AIX/Power Systems midrange platform; also led Unix systems administration and consulting as needed

• Facilitated server migration, patching and upgrades

• Hardened infrastructure and installed break/fix resolutions

• Carried out disaster recovery, capacity planning, PowerVM builds, NIM server builds and POS system connectivity operations

SOFTCHOICE OPTIMUS SOLUTIONS INC. Senior Solution Architect 2010 – 2011

• Appointed as the Enterprise Architect Group Team Lead to deliver senior leadership and solution assurance on all IBM mid-range Enterprise class hardware, software and storage

• Registered IBM deals and maintained compliance when handling all discovered opportunities

• Verified customer value compliance

• Performed TCO and ROI analysis reporting using Discovery Assessment programs

• Played an integral role in the Technical Sales Certifications and Technical Certification processes

• Headed team coaching efforts for the North American Sales Team

• Managed forecasting and reporting using Pipeline Inventory Analysis

• In addition, facilitated IBM GPP, Alinean Tool Analysis and Visio Diagram/Flowchart reporting

• Oversaw Customer Facing Solution Assurance

• Directed IBM Econfig builds as needed

SYNTELLUS DATAWORKS LLC Enterprise Systems Architect 2008 – 2010

• Designed high-level Power Systems, e.g. IBM, System I (IBM) to be implemented; developed structural essentials, defined core features, finalized system requirements and detailed elements that made up the overall framework

• Achieved the above in accordance with users’ needs and cost limits, performing cost-benefit analysis as needed

• Offered pre- and post-technical sales support for IBM hardware, software and storage

• Liaised with the vendors, clients and their respective teams to comprehensively determine their respective needs

• Crafted hardware and software solutions based on projections and analyses

• Developed training requirements for new technology

• Constructed and led client trainings that detailed new hardware and software essentials

• Stayed apprised of new trends and updates stemming from channel vendors and manufacturers

• Forged and maintained strong, lasting customer relations, acting on opportunities for new sales with existing clients

• Garnered numerous IBM Certifications during tenure in this capacity

ADDITIONAL ROLES

AIX System Administrator Principal Lead/Sr. AIX Administrator, CDO Technologies, 2007 – 2008

System Administrator Principal Lead/Sr. Unix Administrator, Computer Science Corporation, 2007

Network Operation Center Engineer/Unix Administrator, Siemens Business Services, 2005 – 2007

Director of Technical Operations, 18global.com, 2000 – 2001

Senior IT Specialist, IBM Global Services, 1998 – 2001

EDUCATION & CREDENTIALS

Bachelor’s Courses, Millikin University

Bachelor’s Degree, DeVry University

List of IBM Professional Certifications and other trainings available upon request

Contact this candidate