MS. JEYA GOVINDARAJU

**** ******* *****

Richardson, TX 75082

Cell: 469-***-****

Email: ad2y89@r.postjobfree.com

OBJECTIVE

Seeking a position as a Senior VoIP Engineer focused on Cisco Collaboration Solutions or any VoIP Software Technology Solutions.

PROFESSIONAL PROFILE

Strong expertise in building, testing and deploying various Cisco Collaboration Solutions with 16 years in Cisco Systems, 6 years in Wells Fargo Bank and 1 year in CRST Inc.

Led several projects and very experienced with software development & test life cycles using Agile Test Methodology and Project Management

Participating in requirements gathering phase, performing Integration & Solution testing, and deployment of Collaboration Solutions at Customer Sites

Developing professional detailed test plans and executing them for various Collaboration Solutions

Building, integrating & testing Proof of Concept (POC) Labs and Collaboration Infrastructure (CUCM, CUC, CER, IM_P, Expressway MRA, UCCX, UCCE, CVP, IPIVR, Blended Agent, CAD, Finesse Desktop, IP Phone Agent, CUIC, Jabber, Video Endpoints, NICE-Call Recording, Socialminer, Cisco Developer Network – CDN infrastructure, Cisco Webex Calling, Microsoft Teams Phone Cloud Solution, Five9 Cloud Contact Center)

Debugging SIP, H323, MGCP, PRI Call Flows and Call Features

Creating problem reports, working with developers in troubleshooting, tracking and regression testing

Operation, Administration and Maintenance of the Collaboration Solution Environment. This includes setting up the hardware, installing or upgrading the software, integrating and provisioning applications, call flows & features, troubleshooting and performance monitoring

Developing custom detailed test plans for Cisco Partners for the various features supported by CUCM

Developing documents (Installation Guides, User Guides, Configuration Guides for Collaboration applications)

Instrumental in reducing time-to-market for a number of products through test environment optimization and mentoring less experienced engineers

Performing knowledge share across teams thru’ PowerPoint presentations & Demos for new features and products

Offer proven leadership ability in leading and managing projects, good interpersonal skills and strong ethics. I go above and beyond to deliver quality projects ahead of schedule TECHNOLOGY EXPERTISE

Collaboration Products: Cisco Unified Call Manager (CUCM), Cisco Unity Connection (CUC), Cisco Emergency Responder (CER), Cisco Unified Instant Messaging and Presence Server (IM_P), Expressway MRA – Jabber, Call Manager Express (CME), Cisco Unified Contact Centre Express (UCCX), Cisco Unified Contact Centre Enterprise

(UCCE), Cisco Mediasense, IP Unity Interactive Voice Responder (IP-IVR), Cisco Meeting Place, Cisco Voice Portal

(CVP), Cisco Finesse, Socialminer, Cisco Webex Calling, Microsoft Teams Phone System, and Five9 Contact Center. Platforms: BE6000, UCS C-Series & B-Series Server, Cisco Quad, Cisco Developer Network (CDN), SBC-CUBE, and Routers & Switches

Protocols:

Routing and Switching: EIGRP, RIP and OSPF;

Telephony: SS7, ISUP, TCAP, PRI, SGCP, MGCP, SCCP, H323, SIP; Database: SQL Administration, 5ESS relational database; Operating Systems

Windows 10, 11, Red Hat Linux, Ubuntu, VMware-ESXi vSphere &vCenter EDUCATION

Bachelor of Science, Computer Science, July 1987, Nanyang Technological University, Singapore through a scholarship program from SingTel (Singapore Telecommunication Company) PERSONAL DATA: U.S. Citizen.

CERTIFICATIONS

CCNA & CCNP (Routing &Switching)

PROFESSIONAL EXPERIENCE

CRST INC Jan. 2023 - Present

Senior Voice Engineer

Consolidated and ported Voice Services (Toll-Free & DID) from 20 Carriers to CRST CUCM & UCCX environment

Cleaned up the database and optimized call flows and documented the legacy Voice Systems (CUCM, CUC, UCCX)

Carrier bill audit and migrated voice services to CRST resulting in a yearly savings of $2.4 million for the company

Built CUBE (SIP Gateway, High Availability, SIP over TLS) in preparation for the UC Cloud Solution

Participated in Cloud Call Center selection process. Five9 was chosen as our Call Center

Involved in the build-out of the Call Center, SIP Integration between our SIP Provider & Five9 via CUBE

Performed UAT Testing, migration of Call Queues from Legacy Call Centre to Five9

Call Flow Script creation and updates for both Five9 and UCCX Call Centre Solutions

Participated in UC Cloud platform selection process. It involved researching the various UC Cloud Solutions based on Gartner Research and provided a presentation on my findings to leadership

Created UC Cloud Feature Test matrix to compare the 2 UC Cloud Solutions

Performed Pilot Testing on both Cisco Webex Calling and Microsoft Teams Phone System

Familiar with Webex Calling, Webex Calling Dedicated Instance, Control Hub, Analytics, Troubleshooting, Migrations

Build-out the Pilot Test Database for both Cisco Webex Calling and Microsoft Teams Phone System

Ongoing Tier 2 Support for all Voice Systems (Five9, CUCM, UCCX, CUC, CUIC, Cisco Finesse Agent Desktop) Wells Fargo Bank Apr. 2016 - Aug. 2022

Senior Voice Engineer

Built Virtual Servers (VMWare- ESXi) and installed CUCM, CUC, IM_P, CER for versions up to 12.5

Built and configured a complete UCCE 12.5 Solution comprising of Progger (Router, Logger, & AWHDS) CVP, VVB, CUIC, Finesse, CUCM, Cisco IM_P, Domain Controller, DNS & DHCP. Tested and troubleshot various call flows

Integrated and provisioned CUCM, CUC, IM_P, CER, and CME applications to support various call flows and call features (Extension Mobility, Jabber, Video Endpoints, SSL Certificate and many other call features)

Developed several detailed test plans for CUCM, CUC, IM_P & CER for various call flows & call features

Performed regular upgrades for Cisco CUCM, CUC, IM_P & CER applications

Performed certification testing for CUCM, IM_P, CER, CUC applications and features before rolling out to Production

Perform Quality Assurance for 80% of the team’s certifications

Provisioned CUCM to support Tomcat SSL Certificates from Certificate Authority (CA) & Phoneview – Remote IP Phone Tool.

Built Tomcat SSL Certificate database for all the Voice Lab devices in the Venafi Certificate Platform

Developed Tomcat Installation Guide with step by step instructions on how to create, renew and retire SSL certs for CUC, CUC, and CER. Shared this document with all the Voice Teams

Administered the Venafi SSL Certificate Platform. Renewed, Retired and deleted unused, duplicate and invalid certificates

Developed Best Practice guidelines to manage SSL certs and shared it with the team to reduce unproductive work and reduce escalations

Developed Phoneview – Remote IP Phone Tool User Guide with step by step instructions

Built infrastructure for Verba Recording Solution in CUCM and supported the test efforts

Monitored system resource utilization via RTMT in Cisco Call Manager and made the necessary changes to improve the efficiency of the current infrastructure

Provided technical support for CUCM, CUC & CER applications in the Lab and Production environment

Troubleshooting various SIP, H323, MGCP, PRI Call Flows andCall Features

Administered and remediated security vulnerabilities on Cisco Unified applications (CUCM, CUC & CER)

Worked with change management and security teams for approval on changes to the voice infrastructure and implement & test these changes in the lab.

Debug CUCM/CUC/CER issues like Codec, TRP, routing, call flow, upgrade, password reset, license, jabber, dial peer updates on FOIP gateway, jabber issues, etc.

Created requirements for building a 3rd Party Test Automation platform

Designed the team SharePoint site to make it presentable and user friendly

Administered incoming service requests for the team

Creating User guides for new features or products for collaboration solutions and share across teams

Mentoring less-experienced team members and performing Demos and PowerPoint presentations across teams for new features, products or solutions as part of knowledge share Cisco Systems Nov. 1999 - Apr. 2016

Senior VoIP Engineer

Building testbeds, installing and provisioning CUCM, UCCX, UCCE, CUPS, CUC, CER, CME, Cisco Quad, UCS B-Series and C-Series Virtualization, BE3K, BE6K, Mediasense, and Meeting Place Servers for Custom Application Solutions. All these knowledgebase were self-thought without any training.

Building Collaboration Certification Sandbox for Cisco Partners. This involves building a full Unified Communications Sandbox with other collaboration products. Provisioning and testing all the various Unified Communication Manager call features. Developing Certification detailed test plans for various applications (Call Accounting & Billing, Voice Recording, 3rd Party SIP Endpoints, Attendant Console)

Building POC labs for the various custom applications that integrate with CUCM, CUPS, CUC, UCCX, Mediasense, and UCCE Solutions. This includes hardware setup, networking, software installation and provisioning.

Troubleshooting various SIP, H323,MGCP, PRI Call Flows and Call Features

Developing detailed test plans for Integration, Solution and POC phases for the various custom applications that integrates with CUCM, UCCX, CUC, CUPS, MP and UCCE in the solution architecture.

Execution of Integration, Solutions, POC Tests for the various custom applications both in the lab and customer sites (Home Depot, CitiBank, Proctor & Gamble, Mayo Clinic, JP Morgan)

Developed the IVT Process Flows and Generic IVT Test Plan templates for Cisco partners

Developing detailed test plans and execution of Integration Verification Test (IVT) for 3rd party products that integrate with CUCM, UCCE or UCCX, CUPS, CUC, and Mediasense

Built a UCS Data Center lab at the San Jose Campus for partner IVT Testing.

Developed requirements for the UCS Platform Ready Portal and built flowcharts for the Used cases

Worked in the Developer support team supporting 3rd Party Cisco Partners forCUCM APIs

Administering and managing the CDN Lab in RCDN for all the various custom application solutions for the entire team (US, India and China).

Building and providing support for the Cisco Developer Network (CDN) Portal which includes Redhat Linux and Oracle database support

Mentored less-experienced team members and performed Demos and PowerPoint presentations across teams for new features, products or solutions as part of knowledge share QA Engineer (1999 – 2004)

Built the Golden Bridge Phase 1.0, 2.0, & 3.0 Solution Lab that is an IP Telephony and IP Call Center Solution for Enterprise Network.

Developed and executed Solution Test Plans for CRS, SRST, Call features, Blended Agent and Video Telephony

Built the Service Provider VoIP Network for Qwest and executed QoS tests and compiled benchmarks on the performance for voice and data traffic

Authored three Generic Test Plans for Class 5 -VoIP over DSL Solution (EDCS-115932), Class 5 - VoIP over Cable Solution (EDCS-115933) and Class 4 Tandem Solutions (EDCS119141)

Built, developed and executed detailed test plan for the Overlord 0.5 POC Solution - VoIP over DSL and VoIP over Cable Solutions

Wrote and executed Integration, System and Customer Acceptance Test Plan

Participated and played a lead role in the EFT activity for Customer – DBC

Deployed Solution and executed Customer Acceptance Tests at customer site (Videotron)

Opened Show stopper bugs and Critical/Enhancement DDTS for all Solutions tested.

Mentored less-experienced team members and performed knowledge share for new features and products through Demos and PowerPoint presentations across teams Digital Switching Corporation (DSC) 1996 - 1999

Senior Software Engineer

Performed installation, Upgrade and Fallback procedures for all the Multi Services Platform (MSP) Releases

Maintaining the Tandem Switch Database and Boot & Load List Tables

Setup SS7 database and built SS7 messages via INET Box to generate SS7 traffic

Performed reviews on the Feature Requirements Specification and Test Design for all the MSP features and attended Fagan Inspection for these features.

Developed and executed Integration and Regression Test Plan for all the MSP features (Bulk ANI, IPR, PBI, Morning Report, System Security, Web Access, FISO, CMON, SE Trace)

SupportedMCI Customer - Investigated, and resolved all the field problems related to Bulk ANI

Writing Trouble Reports and retesting them

Performed benchmarking onBilling features on the MSP platform Siemens Stromberg Carlson (SSC) 1992 – 1996

Principle Member of Technical Staff (PMTS)

Load Bring-Up, Maintenance verification testing, Stability Runs and Stress Testing of new software releases for the World Electronic Switching System (EWSD) is a Digital Telephone Switch designed and developed by Siemens

Performed Regression, new feature and firmware testing for Digital & Analog Line modules, Central Clock Generator, SLC96 modules and Digital Line unit modules

Verification of fault reports andsoftware fixes

Writing Test Strategies and Test Design documents for new features

Inspecting Customer documents and Functional Specifications

Member of the Feature Team fornew enhancements forDigital Line Unit Singapore Telecoms (SingTel) 1988 – 1992

System Test Engineer

Worked heavily on multiple deployment of Electronic Switching System (5ESS) which is a Digital Telephone Switch designed and developed by AT&T Bell Labs.

Strong testing expertise in the areas of Signaling (CCITT2, CCITT5, CCITT6 and SS7), Billing, Terminal Maintenance, Network Management, Operator Services, Recorded Announcement and Traffic Measurement. It includes FOA Testing, Customer Acceptance Testing and Far-End compatibility testing.

Strong knowledge in managing and setting up switch relational database in the areas of Call Processing, Routing and Charging, General Recorded Announcements, Charge and Duration Advice, Blacklist, Static Quota, Credit Card Validity Checks, CCITT6/7 Links, Traffic Measurements, Operator Services and Loop-Around Call Scenarios for FOA testing.

Strong knowledge in the root causeanalysis of corrupted relational database

Managed the Operation and Maintenance of Live International 5ESS offices

Administered software release update testing which includes loading the software packages into the test switch and verifying the fixes.

Managed conference calls between AT&T Bell LabsandSingTel on open issues and software fixes REFERENCES

See attached References Feedback gathered by Recruiting Firm - Insight Global Reference Check - Jeya Govindaraju

Company

Address

Position Held

Time in Position

Last Day of

Employment

Contact

Contact Role

Phone

CISCO

Senior VoIP Engineer

Jinsong Liu

Manager

408-***-****

1. What association have you had with applicant?

He was her manager at Cisco.

2. What was the applicant technically responsible for and at what level? (Hardware, OS, Languages, Systems or Applications)

Jeya was managing UCM/UCCX/UCCE and network infrastructure for Cisco Advanced Services. She set up network and lab environment for application development for Collaboration Solutions (CUCM, CUC, CER, IM&P, UCCX, UCCE)

3. How would you rate the technical performance on a scale of 1 - 10 or fair to excellent? If not a 10 or excellent, why?

10 - I would rate her technical performance as excellent. 4. What would you say his/her greatest strength is/was? She is very smart, highly productive and result driven. She was very independent and hard working. 5. Does he/she work well with others? (Better on a team or independently?) She did collaborate with others very well and did her best to meet developer's’ needs. She was a great team player. 6. How are his/her communication skills? Presentation skills? (If applicable) Her presentation skill is outstanding.

7. Is the applicant reliable? (Meet deadlines, attendance, and punctuality) Is he/she professional? She was very professional and always went extra mile to meet team’s demanding needs. 8. Why did he/she leave the company?

She left Cisco for better opportunities.

9. Would he/she be eligible for rehire? If so, what type of job? Do you have any draw backs in recommending him/her?

She is definitely eligible for rehire in the area of Collaboration Voice Solution. 10.Overall, 1 to 10 (10 being perfect) how would you rate this candidate? 10

Reference Check - Jeya Govindaraju

Company

Address

Position Held

Time in Position

Last Day of

Employment

Contact

Contact Role

Phone

Wells Fargo Manager

Senior Voice Engineer

Ronnie Evans

Manager

470-***-****

1. What association have you had with applicant?

He was her manager at Wells Fargo Bank.

2. What was the applicant technically responsible for and at what level? (Hardware, OS, Languages, Systems or Applications)

Senior Verification/Voice Engineer. Jeya held the highest level position offered by the bank. 3. How would you rate the technical performance on a scale of 1 - 10 or fair to excellent? If not a 10 or excellent, why?

a 10. Excellent.

4. What would you say his/her greatest strength is/was? Technical skill set, work ethic, world-class documentation, and willingness to help others. 5. Does he/she work well with others? (Better on a team or independently?) Jeya works well in a team environment and in independently. She is very versatile. 6. How are his/her communication skills? Presentation skills? (If applicable) Excellent writing skills. Good verbal communication skills. 7. Is the applicant reliable? (Meet deadlines, attendance, and punctuality) Is he/she professional? Jeya is extremely reliable. I had been able to assign her complicated tasks with no concern about her ability to deliver. Rock solid!

8. Why did he/she leave the company?

Workforce was downsized for contract and remote workers. Jeya was a remote worker. 9. Would he/she be eligible for rehire? If so, what type of job? Do you have any draw backs in recommending him/her?

He has no drawbacks in recommending her.

10.Overall, 1 to 10 (10 being perfect) how would you rate this candidate? Jeya a 9 out of 10. Jeya will make a great addition to any team.

Contact this candidate