OPERATIONS & FINANCIAL MANAGEMENT

Dedicated leadership is adept at navigating business requirements, enhancing the client experience, and recommending solutions to improve operations. Possesses practical knowledge in financial management, business operations, and customer relations. Applies thoughtful relationship-building strengths and analytical skills to grow company impact and margins while effectively communicating organizational levels. Operates with diligence for details alongside an enthusiastic growth mindset, interested in additional responsibility. Thrives developing sustained relationships that generate deeper community engagement. Fluent in English & Chinese.

Relevant Competencies

Customer Experience • Relationship Building • Data Management • Economics • Finance Information Systems • Marketing • Process Improvement • Statistics • Strategic Communication

EXPERIENCE

THE COLLEGE OF WILLIAM AND MARY • Williamsburg, VA • 2023 -- Current

MBA Candidate • Raymond A. Mason School of Business

Developing essential business knowledge and the dynamic mindset necessary to lead in today’s challenging and rapidly changing business environment. Training for leadership in today’s organizations by cultivating tenacity and creativity, especially in problem-solving. Exploring the complex, global problems that define contemporary business resist conventional solutions, becoming flexibly minded and a resourceful business professional who can approach them in a way that prepares their team for success.

●Completing 12 courses at an accelerated pace

●Curriculum including Management, Analytics, Economics, Operations, Finance, Managerial Accounting, Marketing, Integrated Technology, Organizational Behavior, Strategy

●Leadership studies focused on business start-up process in VA from idea through market research, client profiles, location selection, licensure, renovation, & finance

BEAUTY THERAPIES • Jacksonville, Florida • 2018 -- 2019

Founder • Owner • Director

Created aesthetic and wellness services business. Services ranged along a continuum of restorative therapies, including aesthetic skincare, restorative therapies, and product lines. Designed high-quality customer service for wellness treatments based on demand in the area and by focusing on long-term client satisfaction. Oversaw relationship cultivation and development in addition to managing daily operations. Regularly negotiated facility management matters. Trained and developed 5 team members to perform daily functions, including direct client service and front-end operations.

●Managed all financial, marketing, and development aspects of the business operations

●Implemented effective budgets to yield higher sales volume

●Expanded services to annually increase revenues by 30%

TIAN CI TANG PHARMACEUTICAL CO. LTD • Jilin, China • 2010 -- 2012

Financial Coordinator

Managed daily financial operations, planning, and optimized financial systems for a nationally marketed pharmaceutical company. Directed the strategy of the company's revenue and financial accounting. Completed timely and accurate financial reports and tax declaration reviews. Applied effective sales and communication techniques, resulting in strategic relationships with increased revenue.

BEIJING JIN FU SHENG CONSULTING, LLC • Beijing, China • 2008 -- 2009 Manager • Administration

Developed strategic marketing plans for a consulting firm that specialized in industrial improvements. Recruited a team of 8 consultants that included engineers and administrative professionals. Implemented procedures and review schedules that enhanced overall client experience. Reviewed policies, including assessment of operational risks, functional reviews, root-cause analyses, and industrial productivity evaluations. Served as acting VP leadership as needed when C-Suite on travel

●Increased company revenue by 10% through customer engagement with sustained growth

●Negotiated five service contracts, increasing the visibility of the firm’s expertise

EDUCATION & TRAINING

College of William and Mary, Raymond A. Mason School of Business, Williamsburg, VA

●Master of Business Administration and Management, Anticipated May 2024

Virginia Peninsula Community College, Hampton, VA

●Associate of Science, Business Administration, December 2022

Completed an accelerated track, twice the usual pace

Harvard Business School

●Leadership Principles Certificate, September 2022

Studies: Relationship Development & Maintenance, Technical Collaboration, Diversity, Self-Awareness and Self-Management, Social Awareness, Organizational Awareness, Productivity

Beijing University, Beijing, China

●Bachelor of Science, Business Administration, June 2010

COMMUNITY ENGAGEMENT

William and Mary International Student Advisory 2023 – Current

Virginia Peninsula Community College Volunteer Ambassador 2021 – 2022

TECHNICAL

Business Analytics • Canvas • Data Mining • Google Suite • Microsoft Office

Social Media • Zoom

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