M A Claims Adjuster
Resume:
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LETICIA SMITH
OPERATIONS SUPERVISOR
CONTACT
****************@*****.***
Covington, GA 30016
SKILLS
Key Performance Indicators (KPIs)
SAP
Continual Improvement Projects
Staff Development
Quality Improvement Strategy
Materials Planning and Logistics
Customer Relationship Development
Data Analytics
HOBBIES
Travel
Horseback Riding
Hiking
Foodie
PROFILE
Results-driven professional with over a decade of experience in operations management, specializing in transportation and global industrial gases. Adept at leading cross-functional teams, implementing process improvements, and resolving complex challenges, resulting in increased customer satisfaction, reduced operational costs, and optimized efficiency. Proven track record of achieving tangible results in dynamic and fast-paced environments.
EXPERIENCE
June 2019 - September 2023
Site Supervisor
Air Products, Allentown, PA
Strategized with Sales, Production, and Engineering, regarding product and equipment specifications increasing new customer business by 25% and improving service quality.
Conducted Root Cause Analysis (RCA) and utilized data analysis to develop corrective action plans, significantly improving employee performance, compliance, and safety-related policies.
Directed a team of over 30 professionals in transportation and global industrial gases, ensuring strict adherence to FDA, DOT, ISO9001, and OSHA regulations and procedures.
Served as the main point of contact, prioritizing customer needs, demonstrating empathy, and fostering positive relationships for effective problem resolution.
August 2014 - June 2019
Professional Truck Driver
Coastal Plains LLC
Familiar with safety protocols working with cryogenic liquids and gases, including Hazmat, DOT, and FMCSA.
Demonstrated ability to work independently without supervision for extended periods.
Exhibited excellent customer service skills when dealing with customers, vendors, and co-workers.
June 1997 - July 2014
Assistant Director/Director
Spin Inc., Philadelphia, PA
Implemented project management and disciplines in the areas of quality control, conflict resolution, cost,
and procurement management.
Oversaw the development of organizational policies and procedures related to operations, finance, human
resources, compliance, and fundraising.
Directed a team of 20+ professionals in various functions across the organization.
EDUCATION
Master of Science (M.S.) in International Banking and Finance
Boston University, Boston, MA, US
Bachelor of Science (B.S.) in International Business
Strayer University, Washington, DC, US
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