Field Service Technician
Resume:
Gene Mandzij
********@*****.***
Senior Field Service Engineer
Top performing operations leader with proven experience and proven track record of operational leadership and excellence in high volume restaurants with at least 10 plus years of experience.
Responsibilities:
Responsible for all aspects of restaurant operations within the region
Ensure that business is conducted in a way that fosters the enthusiasm, satisfaction, and high performance of all team members
Ensure restaurant operations are running properly along with aligning and supporting overall company business objectives
Ensure that business is conducted in a manner consistent with the company’s values/culture, legal compliance standard operating procedures and ethical considerations
Coach and develop general managers and multi-unit managers within the region
Serve as a catalyst for integrating process improvements into restaurants across the market, leading and championing tactical implementation of enhancements focused on restaurant operations
Motivate, inspire, and coach staff to implement the company’s vision and exceed performance targets
Qualifications/Skills/Experience:
15 plus years operations leadership experience in a quick service, fast casual, or casual dining business
Previous experience managing a region of over 220 restaurants
Ability to effectively manage multiple business issues and activities concurrently
Monitor store opening activities including: construction timeline weekly, monitor the progress of the project from inception through store openings
People management skills to effectively selects, assess, coach, develop, motivate and direct staff within areas of responsibility
Install service and supervise installation of network POS equipment, train employees and diagnose technical issues effectively perform testing, troubleshooting, and upgrades
Computer proficiency: Microsoft Word, POS and Inventory Management Software
Strong math and analytical skills and proven ability to manage P&L and other financial information
Work History
Rosebud Painting Contractors October 2019-Present
Painter
Personable and detail-oriented Residential/Commercial Painter
Performs exceptional painting while minimizing disruption to customers
Committed to completing each and every painting job to customers complete satisfaction
Spencer Technologies August 2019 - September 2019
Service Technician
Installed and serviced data communication lines and equipment
Configured and supported retail and network equipment including traffic counters, POS’, cash registers, wireless access points, amps, cameras, routers and switches Lowe’s August 2017 – June 2019
Pro Loader
Assist customers with their shopping needs
Helping customers with locating and loading merchandise
Supports check out and preparing quick load items
Replenishing shelf stock and using power equipment Burroughs May 2017 – August 2017
Field Service Tech- ATM
Install, maintain, and service company and multi-vendor equipment at customer locations at assigned service calls within established service agreements
On site troubleshooting and repair of complex customer machines
Ability to multi-task, self-motivated, organized, and exceptional customer service Lowe’s November 2015 – May 2017
Installation Support/Receiver/Assembler
Process freight and incoming merchandise
Confirm receipt of merchandise, verify shipments, and moving stock
Responsible for scheduling shipments, filing and organizing shipping paperwork
Verified requisitions, shipping locations, and product seals
Assisted customers with locating and loading merchandise
Trained and proficient with all Yale forklifts, pickers and lifts Circle Tool Supply May 2011 – October 2015
Logistics Coordinator
Processed freight and incoming merchandise
Confirmed receipt of merchandise, verified shipments and moving stock
Scheduled shipments, updated scheduling, filing and receiving paperwork
Verified requisitions, shipping locations and product seals
Assisted customers with selecting, locating and loading merchandise Par Technology February 1993 – June 2010
Senior Field Service Engineer
Responded to customer calls
Troubleshoot, diagnosed, and repaired units at customer sites
Identified and analyzed product failures
Provided on-call emergency service
Managed and maintain company inventory to maintain customer equipment
Protect service inventory by adhering to ESD protection guidelines
Provided timely and accurate failure analysis data Education
DeVry Institute of Technology
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