Gene Mandzij

219-***-****

ad2y3i@r.postjobfree.com

Senior Field Service Engineer

Top performing operations leader with proven experience and proven track record of operational leadership and excellence in high volume restaurants with at least 10 plus years of experience.

Responsibilities:

Responsible for all aspects of restaurant operations within the region

Ensure that business is conducted in a way that fosters the enthusiasm, satisfaction, and high performance of all team members

Ensure restaurant operations are running properly along with aligning and supporting overall company business objectives

Ensure that business is conducted in a manner consistent with the company’s values/culture, legal compliance standard operating procedures and ethical considerations

Coach and develop general managers and multi-unit managers within the region

Serve as a catalyst for integrating process improvements into restaurants across the market, leading and championing tactical implementation of enhancements focused on restaurant operations

Motivate, inspire, and coach staff to implement the company’s vision and exceed performance targets

Qualifications/Skills/Experience:

15 plus years operations leadership experience in a quick service, fast casual, or casual dining business

Previous experience managing a region of over 220 restaurants

Ability to effectively manage multiple business issues and activities concurrently

Monitor store opening activities including: construction timeline weekly, monitor the progress of the project from inception through store openings

People management skills to effectively selects, assess, coach, develop, motivate and direct staff within areas of responsibility

Install service and supervise installation of network POS equipment, train employees and diagnose technical issues effectively perform testing, troubleshooting, and upgrades

Computer proficiency: Microsoft Word, POS and Inventory Management Software

Strong math and analytical skills and proven ability to manage P&L and other financial information

Work History

Rosebud Painting Contractors October 2019-Present

Painter

Personable and detail-oriented Residential/Commercial Painter

Performs exceptional painting while minimizing disruption to customers

Committed to completing each and every painting job to customers complete satisfaction

Spencer Technologies August 2019 - September 2019

Service Technician

Installed and serviced data communication lines and equipment

Configured and supported retail and network equipment including traffic counters, POS’, cash registers, wireless access points, amps, cameras, routers and switches Lowe’s August 2017 – June 2019

Pro Loader

Assist customers with their shopping needs

Helping customers with locating and loading merchandise

Supports check out and preparing quick load items

Replenishing shelf stock and using power equipment Burroughs May 2017 – August 2017

Field Service Tech- ATM

Install, maintain, and service company and multi-vendor equipment at customer locations at assigned service calls within established service agreements

On site troubleshooting and repair of complex customer machines

Ability to multi-task, self-motivated, organized, and exceptional customer service Lowe’s November 2015 – May 2017

Installation Support/Receiver/Assembler

Process freight and incoming merchandise

Confirm receipt of merchandise, verify shipments, and moving stock

Responsible for scheduling shipments, filing and organizing shipping paperwork

Verified requisitions, shipping locations, and product seals

Assisted customers with locating and loading merchandise

Trained and proficient with all Yale forklifts, pickers and lifts Circle Tool Supply May 2011 – October 2015

Logistics Coordinator

Processed freight and incoming merchandise

Confirmed receipt of merchandise, verified shipments and moving stock

Scheduled shipments, updated scheduling, filing and receiving paperwork

Verified requisitions, shipping locations and product seals

Assisted customers with selecting, locating and loading merchandise Par Technology February 1993 – June 2010

Senior Field Service Engineer

Responded to customer calls

Troubleshoot, diagnosed, and repaired units at customer sites

Identified and analyzed product failures

Provided on-call emergency service

Managed and maintain company inventory to maintain customer equipment

Protect service inventory by adhering to ESD protection guidelines

Provided timely and accurate failure analysis data Education

DeVry Institute of Technology

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