Bernard Thomas

Springfield Gardens, NY ***** Phone: 718-***-**** Email: ad2y20@r.postjobfree.com

OBJECTIVE

Established performance-driven, self-motivated IT Director with over 10 years’ experience. To contribute my knowledge, skills, and excellent communications to the growth and achievements of a company’s operations.

EDUCATION

DeVry College of New York

Associates Degree, Networking Administration

Graduation: June 2013

EXPERIENCE

Pinnacle Multi-care Nursing Rehabilitation Center Bronx, NY 3/2022 to Present

Citadel Rehabilitation and Nursing Center at Kingsbridge Bronx, NY 12/22 to Present

Director of Internet Technologies (I.T.)

Pinnacle Nursing & Rehab and Citadel Rehab & Nursing are centers that offer long-term healthcare and has the goal of getting rehabilitated patients to a point where they can live and function on their own.

Managing & Directing 4-person team, and 3rd party Vendors.

Maintaining, repairing, configure, troubleshooting and resolving company’s Network, Internet, Wi-Fi, Access Points, Servers, Switches, Sonic Walls, Desktop & Laptop Computers, Hardware, Software, Printers, Scanners & other devices.

Ordering inventory for the I.T. Department and related I.T. equipment for the buildings.

Purchasing of software, hardware & Wi-Fi systems to upgrade from legacy devices & systems.

Creating, installing & configuring Windows Server 2003, 2008, 2016, 2019 & 2022.

Creating & configuring Virtual Machine’s (VM’s), Active Directory, Domain controllers & DHCP.

Network & Server Administrator.

Google Administrator to Google Workspace services.

Configuring rules and policies on Dell SonicWALL nsa 260a and Dell SonicWALL Administrator.

Administrator to ninjaOne remote monitoring & management Software.

Ubiquiti Unifi Console & Access point Administrator.

Net2Source, Inc.

Purple Drive, Inc.

Desktop Support Analyst

Long Island, NY 6/2019 – 3/2022

PSEG - Public Service Enterprise Group, Inc.

Participating in project for Windows 7 to Windows 10 migration & Desktop/Laptop refresh for two thousand users.

Providing customer break fix support for designated equipment in plant and campus.

Maintaining, analyzing, troubleshooting, and repairs on computer systems, hardware and computer peripherals.

Documenting, maintaining, upgrading, & replacing hardware and software systems.

Imaging Desktop & Laptop computers

Accepting and delivery of all service calls assigned.

Responsible for control and return of assets and inventory.

Active Directory

oCreating & Managing User Accounts

oResetting Passwords

Applications

Bomgar, Big Fix, Service Now, CyberArk, Citrix VPN.

SENTOSA CARE, LLC. Long Island, NY 9/2015 – 2/2019

System Administrator

Monitored, Traveled, Serviced, Maintained & Support to End Users, and Network Systems for Fourteen of Company’s Subsidiary Buildings.

Maintain, repair, configure, troubleshoot and resolve company’s Network, Internet, Wi-Fi, Access Points, Servers, Switches, Sonic Walls, Desktop & Laptop Computers, Hardware, Software, Printers, and Scanners.

Troubleshoot, reboot, patch and configure Switches, Routers, Wi-Fi, Access Points, and Network Controllers.

Printer set up, configuration, troubleshooting, kit maintenance and adding Printers to networks via IP Address.

Adding, Deleting and Troubleshooting User’s corporate email accounts: Gmail G Suite, Outlook 365, 2003, 2007, 2013, 2016, 2019 and Microsoft Exchange Server’s.

Management & elimination of Network & PC Viruses, Crypto-viruses, Root-kits, Malware, Spyware, Ransomware, etc.

Established, maintained, restoration & troubleshoot Central Backup Solutions for Network Servers.

Remote Desktop to troubleshoot, and assist Users to provide software and email support.

Active Directory

oCreating & Managing User Accounts

oResetting Passwords

oDHCP Management

Windows Server 2003r2, 2008 r2, 2012 and 2016

oInstallation / Configuration

oManaging Server Roles

oManaging Server Shares

Group Policy Management

oCreating / Managing GPOs

Deploy Software / Files VIA GPO

Windows XP, Vista, 7, 8 and 10

oInstallation, Configuration, Updating, Troubleshooting of Microsoft Windows, Office & 365

oJoining Workstation’s to Domain

Sonicwall/Firewall

oConfiguration & Maintenance

TEKsystems New York, NY 3/2014 – 9/2015

Desktop Support Analyst

Installing, removing and troubleshooting computer hardware and Bloomberg systems for corporations.

Configure and troubleshoot VOIP systems.

Windows 7 to Windows 8 Migration

Allscripts Healthcare Solutions, Inc. Long Island, NY 6/2014 – 1/2015

Desktop Support Analyst and IT field technician.

Queens Long Island Medical Group, PC.

Perform duties relating to the development, maintenance, and support of the organization's information technology. Provided both desktop and remote support to end users on hardware, software and network related problems such as setup, troubleshooting and repair of user systems and company supported applications. Identify research and resolve technical problems. Respond to requests for technical support. Document, track and monitor the problem to ensure a timely resolution. Maintain all systems, applications, security, network configurations & configure network address assignments. Install, troubleshoot and map network performance issues and computer software and hardware devices. PC refreshes, and imaging.

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