Irma Benavente

Experienced in delivering exceptional customer service,

resolving inquiries and complaints effectively, and managing inbound/outbound calls. Seeking

administrative roles to utilize strong communication and problem-solving skills. I am bilingual. I speak/read/write in Enhlisgh and Spanish.

ad2y1y@r.postjobfree.com

805-***-****

Oxnard, CA 93030

https://www.jobcase.com/p/irma.benavente

Work Experience

Independent Avon Representative

Avon

December 2020 - Present • Anaheim, CA

• Promote and sell Avon products to potential customers

• Develop and maintain customer relationships through excellent communication and sales skills

• Conduct product demonstrations and provide personalized beauty consultations

• Attend regular training sessions and meetings to enhance product knowledge and sales techniques

• Provide exceptional customer service and address any inquiries or concerns promptly

• Represent the Avon brand with professionalism and integrity Customer Service Representative

Comply Right

December 2022 - March 2023

• Provide excellent customer service to clients

• Handle inbound and outbound customer calls

• Address customer inquiries and resolve complaints Provided Payment Specialist

Child Development Resources

June 1995 - April 2013 • Oxnard, CA

• Processed payments for clients

• Performed financial analysis of payment data

• Managed account reconciliation process

• Collaborated with finance team to resolve payment discrepancies

• Ensured accuracy and timeliness of payment processing

• Maintained payment records and documentation

• Communicated with clients regarding payment inquiries Secretary

City of Oxnard

July 1998 - July 2000 • Oxnard, CA

• Managed and organized office files and documents

• Provided administrative support to department staff In hire new employees. Time cards for over 100 employees

• Scheduled and coordinated meetings and appointments

• Answered and directed phone calls and emails

• Prepared and distributed correspondence and memos

• Maintained office supplies and equipment

• Assisted in preparing reports and presentations

• Handled incoming and outgoing mail

Lead Computer Operator

Department Of Defense

June 1975 - May 1997 • Point Mugu, CA

• Responsible for overseeing computer operations

• Monitored system performance and ensured efficient operation

• Performed routine maintenance and troubleshooting tasks

• Managed a team of computer operators

• Implemented and enforced security protocols to protect sensitive information

• Collaborated with other departments to ensure seamless operation

• Provided technical support to end users

• Created and modified job schedules for batch processing Education

Oxnard College

Associates, AA-Business; AS-Business

June 2016 - May 2022 • Oxnard, CA

Completed general studies, business classes required. Completed three of four International Spanish courses. Completed all required Business classes.

Licenses and Certifications

3.0 Honor Roll - Spring 2020; Summer 2016; Fall 2021; Spring 2021; Fall 2020 EOPS - Oxnard College

April 2019

I received several Awards for maintaining an 3.0 GPA for many semesters Skills

Active Listening Multitasking Bilingual- Spanish Safe Food Handling Customer Service Skills Ten key by touch Use multi-phone system Volunteering

Sycamore Senior Village

Assist residents with paperwork and or being an interpreter January 2010 - Present • Oxnard, CA

Assist residents with paperwork such as medical papers, insurance and lease renewal. Also, I am an interpreter from English to Spanish and Spanish to English. I would take them to doctor appointments and grocery store. Sycamore Senior Village Apartments

Activities Coordinator

May 2010 - December 2016 • Oxnard, CA

I would organize all activities for 12 months. (January- December). I also run and Bingo caller on Sundays. This was an activity the senior's loved. They enjoyed Valentines dinner, Spring dance, Mother's day event, Fourth of July BBQ

/event. Harvest, Veterans day, Thanksgiving and holiday event. New Years Eve party. Food Share of Ventura County

Food Coordinator on site

April 2011 - November 2016 • Oxnard, CA

Inspect fresh produce and do inventory on items received at the site. Assist volunteers in packaging food for Seniors and help with deliveries to clients that our in-bound in their home. Assist with time cards and faxed at end of month to main office.

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