Director
Resume:
Administration
Work History
Contact
Skills
Anne Sasser
Goal-oriented manager with distinguished experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Im seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Sales / Operations Director
Massage Heights, Houston
Manage full Spa operations
Lead internal projects as well as new products launches Develop marketing strategies and promotions
Manage staff and conduct
Lead various training workshops to ensure that clients receive high-level service
Establish strong business relations with clients/customers Develop and implement standard operating procedures to streamline operational activities.
Achieved sales goals and service targets by cultivating and securing new customer relationships
Managed accounts to retain existing relationships and grow share of business
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
2018-01 -
2022-01
Studio Director
Amazing Lash Studio, Houston
Manage store & oversee staff- new hire orientation- onboarding
Opening and closing store
Payroll
Created/maintained professional-fun-team atmosphere Initiated and conducted cross marketing events
2016-01 -
2018-01
Address
Flower Mound, TX, 75028
Phone
*****.****@*****.***
Access
Microsoft Outlook
Microsoft Word
Cold Calling
Upselling
Marketing
Public Speaking
Negotiations
Payroll
Training
Recruiting
Customer service
Extensive personal network
Sales processes
New Business Development
Coaching and mentoring
Conducted sales/goal meeting requirements
Managed and coordinated team training/scheduling
Managed deposits
One-on-one with employees
Customer service/client satisfaction
Sales & memberships
Time Management
Customer Retention
Sales Manager
Sweet Dreams Mattress, Atascocita
Managed 4 to 6 employees
Dispatched employees for deliveries
Assisted customers with sales
Ordered Inventory
Unloaded inventory on store floor in proper place
Completed employee schedules
Entered Customer information into computer (Data Entry) Coordinated with credit card companies for costumer financing
Trained and coached sales employees
Completed weekly sales meetings
Scheduled owners' meetings
Scheduled owners' calendar
Booked hotels for sales events and trade shows
Cleaned store daily
Marketed through Facebook and company website
Answered phone calls
Face of company at front desk
Cold called new potential customers
Tallied end of day invoices and tickets and added into company system
Closed and opened Store
Maintained relationships with customers and found new ones by identifying needs and offering appropriate products 2015-01 -
2016-01
Owner
House-A-Glow Cleaning Service
Held Major Accounts with Home and Commercial Builders, Banks, Churches, Doctors Express
Built Client and business relationships
Cleaned Residential Homes
2005-01 -
2014-01
Account management
Face of Company
Cleaned Commercial properties
Managed 2 to 4 employees
Scheduled Dates and Times for cleanings
Did Payroll for employees
Invoiced Companies for payments
Bought and maintained materials for jobs
(Inventory)
Called potential companies for jobs
Held weekly Meetings
Dispatched jobs to employees
Data Entry
Managed day-to-day business operations
Consulted with customers to assess needs and propose optimal solutions
Volunteer Local Missions Director
Friendship Baptist Church
National Speaker
Spoke at Purity Conferences
Spoke at Seminars for young Adults
Spoke at Youth camps for churches and community
organizations
Scheduled speaking engagements
Built potential client relationships for speaking engagements Data Entry
Invoiced Companies, organizations, and Churches
Worked with pre-teens and adults of all ages
Face of Friendship Baptist Missions
Organized community events
Provided dinners for homeless
Scheduled weekly meetings for volunteers
Called potential volunteers
Gathered and cataloged all contributions
Determined where contributions were distributed
Data entry
Made flyers for each community outreach
Called other Local Churches and Charities and created events to help less fortunate people
Called local stores including Walmart and Target to donate items
Organized all donations in church warehouse
2010-01 -
2013-01
Called and scheduled musicians for community events Organized people to bring food items for Charity Dinners. Data entry
Country Wide Mortgage
Prepared paperwork for closing home loans
Gathered information on clients for home loan approval Data entry
Entered client information into company system
Called home buyers for meeting with closer and real estate agent
Assisted Real estate agent with paperwork for actual close of home sale
Answered calls for front desk to assist home buyers 2002-01 -
2003-01
Front Desk Receptionist
Larry North Fitness, Dallas, Texas
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Completed all tasks in compliance with company policies and procedures.
Scheduled, coordinated and confirmed appointments and meetings.
Sorted and delivered mail and packages upon arrival to correct staff members and departments.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers. Confirmed appointments, communicated with clients, and updated client records.
Organized, maintained and updated information in
computer databases.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to 1998-06 -
1999-02
specific offices.
Office Receptionist
Dr Greg Lutke, Texas
Face of Family Dentist office
Front Desk Receptionist
Prepared bread and coffee every morning for patients and office staff
Answered phone calls for office and directed them to proper person
Filed patient's information in paper files and in computer System
Assisted patients to proper dental room for Dentist or Hygienist
Made teeth impressions for mouth for patients to dye their teeth
Cleaned and sterilized all dental tools
Cleaned patient rooms
Computer data entry.
1998-01 -
1999-01
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