SHEILLA MICHELLE BASIMA BISIMWA

334-***-**** Montgomery, Alabama ad2xyf@r.postjobfree.com LinkedIn: Sheilla Michelle B Bisimwa EDUCATION

AUBURN UNIVERSITY OF MONTGOMERY Montgomery, Alabama Bachelor of Science in Business Administration (GPA 3.5) January 2019- December 2022 SKILLS

• Development Skills: Microsoft Office, Microsoft Excel, Microsoft PowerPoint, business analytics, project management

• Soft Skills: teamwork, leadership, problem solving, communication, adaptability, critical thinking, time management and interpersonal, ethical thinking, detail oriented, Languages: French (fluent), English (fluent) and Swahili (fluent) WORK EXPERIENCES

AUBURN UNIVERSITY OF MONTGOMERY Montgomery, Alabama Student Manager Intern February 2022-December2022

• Led a team of 10+ employees and maintained a work environment that ensures and promotes food safety

• Led shifts meetings with 10+ employees, communicated new scheduling and assigned daily tasks

• Developed 2 project management plans, identified more than 10 problems with food delivery and food storage, and configured 15+ resolutions to meet customers’ expectations while incorporating continuous feedback and strategies to ensure customers’ success

AUBURN UNIVERSITY OF MONTGOMERY Montgomery, Alabama English Peer Mentor May 2022- September 2022

• Assisted students in understanding new concepts, completing assignments, and learning outside of the classroom

• Improved and encouraged the use of critical thinking techniques and a curious mind in problem-solving

• Collaborated with teachers to increase student performance by working successfully with the learning center COLLEGE OF BUSINESS (AUM) Montgomery, Alabama

Student Tutor September 2022 -December 2022

• Encouraged and served as an example of how to successfully manage academics and college life for 10+ students’ resident.

• Led a multi-disciplinary 4 people team to create new studying and learning strategies for new students and peers

• Designed a visualization of cycle study tips to enable students to identify problems with their studying plan and reduce failure by 30%

INTERNATIONAL ENGLISH LANGUAGE TESTING SYSTEM Montgomery, Alabama Agent Proctor July 2019- January 2021

• Provided technical support for 100+ test takers and oversaw the performance of exam proctors while exams are being given.

• Resolved 100+ incidents and enforced adherence to other testing processes and time constraints

• Collaborated with a cross functional team of 5+ people to explain and respond to inquiries about exam methods and associated topics.

PROJECTS

Experimental Education and Engagement Center

• Designed studying strategies using methods to increase student retention, persistence, and graduation rates through early engagement

• Connected students to the school and the community using elevated strategies including peer mentorship, student research, internships, and service-learning

AUM Campus Services (Costumer Service Feedback)

• Managed a cross functional team to design new investigative methods to get consumers feedback and reviews

• Provided values added recommendations which improved consumers feedback by 10% and reduce food waste by 20% LEADERSHIP EXPERIENCE

INTERNATIONAL ENGLISH LANGUAGE TESTING SYSTEM Montgomery, Alabama Proctor trainer January 2021- December 2022

• Led and mentored a team of 5+ future proctor and reported any irregularities or rule violations that occur during exams.

• Carried out typical clerical support tasks such taking calls, handling mail, keeping records, and processing letters.

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