Aletha Hall

Tipp City, OH *****

ad2xy2@r.postjobfree.com

+1-937-***-****

Seeking a position as a mid-level clerical or support staff for medical facility Authorized to work in the US for any employer

Work Experience

Environmental Services

Kettering Health Network Troy - Troy, OH

December 2021 to Present

Maintaining the cleanliness of entire hospital. Working all area as needed during my shift. Customer Service Representative

Cornerstone Retail

August 2020 to November 2021

Answering incoming call from three furniture stores. Helping customers place orders. Resolving any issues with the customer's orders. Issue return authorization, and price adjustments as needed. Call Center/Nutritional Services

Kettering Health Network - Kettering, OH

March 2018 to March 2020

Answering calls from patients and family members. Placing meal orders for patients. Explaining the menu to patients with specific dietary needs,and helping them make appropriate choices Going to certain units in the hospital, and taking orders from patients in person. Operator/Support Associate

Dayton Physicians Network

March 2015 to February 2018

-Assists in the urology and HEGEMONIC specialties

-Intercepts phone calls from patients/family/medical offices

-Directs calls to appropriate departments as needed

-Appointment scheduling

-Manages triage calls from patients and directs to appropriate staff

-Determines severity of client needs

-Submits patient records and informs numerous staff upon death notifications

-Reviews voicemails from off hours and takes appropriate measures based upon situations

-Trained in NextGen computer system

-Completes in house professional development on communication, listening skills, etc.

-Updates HIPPA testing annually

Appointment Scheduler/Customer Support

Dayton Physicians, LLC - Kettering, OH

March 2015 to February 2018

Answering calls from patients and their family members to schedule or cancel appointments. Record systems from patients, and get them over to the triage nurse. Calling patients to reschedule appointments. Any clerical assignments that were needed. Customer Service Representative

Victoria's Secret Direct - Kettering, OH

September 2014 to February 2015

· Resolved customers' service and billing complaints

· Referred unresolved customer grievances to designated departments for further investigation.-Assisted customers with orders

Residential Unit Laundry and Housekeeping Services Graceworks Lutheran Services

June 2011 to August 2014

Assisted and maintained care and attentiveness to residents' housekeeping needs Residential Unit Laundry and Housekeeping Services Heartland of Kettering

February 2010 to June 2011

Assisted and maintained care and attentiveness to residents' housekeeping needs Merchandise Customer Associate

Sears

July 2007 to February 2010

-Opened and closed registers key holder

-Prepared and stocked merchandise

-Maintained knowledge of sales, policies and procedures Customer Service Representative

Xtreme Paintball

February 2001 to June 2007

-Prepared shipping and inventory documents

-Directed and assisted in customer calls

-Maintained knowledge of product numbers and specifications

-Verified customer orders as well as send them regular mailings Education

Certificate in Allied Health

Sinclair Community College

June 2013

High school diploma or GED

Skills

• Call Center

• Customer Service

• HIPAA

• Medical Terminology

• Triage

• Medical Office Experience

• English

• Environmental Services

• Medical Scheduling

• Hospital Experience

• Floor Care

• Epic

• Laundry

• Patient Care

• Clerical Experience

• Vital Signs

• Phone Etiquette

• Computer Operation

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