Customer Service System Administrator
Resume:
Kenya Granger
*******@*****.***
Killeen, Texas
IT SYSTEM ADMINISTRATOR
Highly motivated IT professional with strong ability to efficiently troubleshoot and document technical issues. I possess basic network connectivity knowledge and the ability to perform independent research to troubleshoot technical issues with hardware and software to provide effective solutions. Strong customer service skills and the innate ability to establish a positive rapport with clientele. Seeking to expand my IT knowledge and career by challenging myself in my new role.
Education
University of Texas Arlington
Bachelor of Science in Nursing
Experience
SOFTWARE SUPPORT ANALYST PET CANCER FOUNDATION
Oct 2022 - Jul 2023
Contributed to Test Strategy and overall approach to Regression, Integration, E2E and Functionality testing by using Agile methodology to elicit and clarify requirements with stakeholders to improve testability and reduce the number of bugs logged.
Investigated and resolved application, system, and security errors.
Planned, created, and executed test cases and procedures based on user stories and user scenarios.
Performed functionality and regression testing for upgrades, enhancements, and patches.
Identified, isolated, documented, and tracked defects through resolution using Jira / Excel.
CLINICAL ASSESSMENT ADVISOR CENTERWELL HOME HEALTH
Mar 2015 -Present
Spearheading Quality Assurance and Performance Improvement activities while collaborating with Utilization Review teams relative to data analytics for performance review and outcomes of care analysis to determine efficiency.
Basic SQL queries to verify database.
Skills
CompTIA A+
Google IT support
Network+ (in progress)
Python
MySQL
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