Tamara Amos

Leesburg, GA *****

ad2xwq@r.postjobfree.com

+1-229-***-****

Customer service oriented professional backed by healthcare industry experience and accustomed to a fast-paced retail environment. Maintain able to coordinate workflows and communicate effectively with co-workers, patients, and staff.

Follow policies, procedures, and guidelines to ensure consistent quality. Maintain patient privacy and confidentiality.

Pay close attention to detail to ensure accuracy and maintain compliant documentation. Planning and organizational skills necessary to coordinate workload. Team player who understands the needs of the department in meeting its goals and deadlines. Harrison Healthcare - Certified in CPR and First Aid Microsoft Office Applications - Word

KEY QUALIFICATIONS

Medical Administrative Assistant • Medical Terminology • Medical Transcription • Patient Processing Patient Registration - Medical Records Management - Check In - Check Out - Data Entry • Release of Information

HIPAA Compliance • Medical Laws & Ethics - CMS1500 Claim Form • Billing Cycle • Claims Appeal Process

Medical Billing Knowledge • Third Party Billing • Medicare • Medicaid • HMO • PO Basic Coding Skills for ICD-10 & CPT - Insurance Verification - Anatomy & Physiology EDUCATION

Ultimate Medical Academy Diploma - Medical Administrative Assistant, 2023 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate PROFESSIONAL EXPERIENCE

Dollar General - Leesburg GA

07/2023 - Present

Retail Sales Associate / Cashier / Customer Service Provide excellent customer service with active listening to determine customer needs. Interact with customers, answer questions regarding products, recommend, select, and help locate best product to match customer needs, and handle final sale. Operate cash register, scan merchandise, accept payments, and ensure accuracy of cash drawer.

• Work as part of a team and interact with diverse customers and staff members. Nightingales Home Healthcare - Albany, GA

04/2023 - 07/2023

Home Health Aide

Maintained a safe, secure, and healthy environment.

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Assisted with activities of daily living - personal hygiene, mobility, and feeding. Kept household clean and organized, ran errands, and prepared and served meals.

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Monitored medication and documented services provided, patient condition, and changes in patient behavior.

Respected patient's privacy and maintained confidentiality. ADDITIONAL EXPERIENCE

Stay-at-Home Parent - Leesburg, GA Homemaker

Subway - Leesburg, GA Crew Member / Customer Service Stav-at-Home Parent - Leesburg, GA Homemaker

2020 - 2023

2019 - 2020

2013 - 2019

Authorized to work in the US for any employer

Work Experience

Customer Service Representative Teleperformance

Teleperformance - Tampa, FL

October 2023 to Present

Answer the phone making appointments helping clients pay a bill find them pharmacy updated insurance information

PCA Personal Care Assistant

Nightingale's Nursing & Attendants - Albany, GA

April 2023 to August 2023

Maintained a safe, secure, and healthy environment.

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Assisted with activities of daily living - personal hygiene, mobility, and feeding. Kept household clean and organized, ran errands, and prepared and served meals.

.

Monitored medication and documented services provided, patient condition, and changes in patient behavior.

Respected patient's privacy and maintained confidentiality. ADDITIONAL EXPERIENCE

Stay-at-Home Parent - Leesburg, GA Homemaker

Subway - Leesburg, GA Crew Member / Customer Service Stav-at-Home Parent - Leesburg, GA Homemaker

2020

Cashier

Dollar General - Albany, GA

March 2021 to May 2021

Lead manager

Education

Diploma in Medical Assisting

Ultimate Medical Academy-Tampa - Tampa, FL

October 2022 to Present

High school diploma in College prep

Terrell High School - Dawson, GA

August 2001 to June 2002

Skills

• Cashiering (2 years)

• Food Preparation (2 years)

• Cash Handling (1 year)

• Cleaning Experience

• Cooking (7 years)

• Cashiering (3 years)

• Retail Sales

• POS

• Restaurant Experience

• Pca (4 years)

• Caregiving

• Home Care

• Meal Preparation

• Laundry

• Senior Care

• Customer service (2 years)

• Hotel experience

• Front desk

• Guest services

• Personal Assistant Experience

• Medication Administration

• Hospice Care

• Vital Signs

• Food Service

• ICD-10

• CPT Coding

• Medical Terminology

• Transcription

• Anatomy Knowledge

• Physiology Knowledge

• Medical Billing

• ICD-9

• Medical Records

• Records Management

• Medical Office Experience

• HIPAA

• Patient Care

• Triage

• Clerical Experience

• EMR Systems

• Insurance Verification

Certifications and Licenses

First Aid Certification/CPR

April 2022 to April 2024

CPR Certification

Driver's License

Certified Medical Administrative Assistant

October 2023 to Present

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