Customer Service Technical Support
Resume:
Katrina Burrows
Aspiring Customer Service Representative
Apopka, FL 32703
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I am currently seeking employment in customer service. I have 5+ years experience in customer service, customer relations, technical support and office and clerical duties. I am punctual, organized, detail oriented and a team player. I get along with everyone and would make a positive addition to your team!
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Senior Technical Support Advisor
Concentrix - Lake Mary, FL
November 2020 to January 2024
Provide an excellent customer experience while probing to identify and isolate software issues and troubleshooting them to provide a timely satisfying resolution for each unique issue. Empathizing and addressing issues with upset customers to repair the relationship between the customer and the client. Making sufficient notes to the account so that the next advisor can easily see what’s been done. Front Desk Manager/Receptionist
APM Inn & Suites - Orlando, FL
February 2019 to November 2020
Ensure Front desk is clean and organized. Check guests in and out in a timely manner. Account for all cash flow. File paperwork and guest files. Prepare and dispurse notices to guests. Send emails and answer phones as necessary. Ensure guest satisfaction by attending to their needs as they arise. General Manager
APM Inn & Suites - Orlando, FL
October 2019 to January 2020
Oversee all departments. Prepare daily task for each employee. Order all hotel supplies. Converse with all vendors and contractors to ensure invoicing and deliveries match. Work with county officials to take correctional steps, if necessary, to bring the building up to code. Hiring of all employees. Prepare payroll for all employees, prepare schedule for all employees. Growers Assistant
Costa Farms - Apopka, FL
June 2011 to August 2015
Assist growers by watering plants when needed, cleaning beds of plants, controlling mist computers, preparing and packing plants to ship. I also helped in other departments including, but not limited to, production and shipping.
Education
Associate's degree in Accounting
Seminole State College of Florida - Altamonte Springs, FL August 2018 to May 2020
High school diploma in General Studies
Apopka High School - Apopka, FL
August 1995 to May 1999
Skills
• Accounting
• General Ledger Accounting
• Journal Entries
• Bank Reconciliation
• Microsoft Office
• Typing
• QuickBooks
• Filing
• Customer Service
• Technical Support
• iOS (3 years)
• Mac OS (3 years)
• Software Troubleshooting
Awards
Presidents List
December 2018
Award for finishing the Fall semester with a GPA above 3.8 Presidents List
May 2019
Award for completion of the spring semester with a GPA above 3.8 Presidents List
July 2019
Award for completion of the summer semester with a GPA above 3.8 Assessments
Customer service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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