Patrick A Barletta

***** **** *****

Strongsville, OH 44136

Phone: 216-***-****

E-mail: ad2xvw@r.postjobfree.com

Objective:

To explore career opportunities offering new challenges and experiences in the area of information technology support.

Certifications:

●CompTIA ITF+

●CompTIA A+

Education:

Currently pursuing an Associate degree at Lorain County Community College

Experience:

2017 to Present: Computer Technician, Self-Employed*

●Computer assembly

oDetermining specifications required to meet user needs

oAssessing available technology that will meet requirements and provide cost-effectiveness

oPhysical assembly of hardware components, peripherals and printers

oInstallation of operating systems and software

●Technical issue triage

oDetermining issue through end-user interviews

oReplicating the issue for further investigation

oAssessing root cause of issue

●Technical issue remediation

oDetermine possible solutions to root cause issue

oDeveloping implementation plan

oImplementing solution

oVerifying functionality/testing

oRepeat process as necessary to ensure issue resolution

●Technical documentation of issue and remediation

●Programming in Python, C++ and Lua

●Modification of video gaming software

●Installation and support of iOS, Windows 10, and Linux operating systems

2016 to 2017 Security Guard, Willow Security

2015 to 2016 Call Center Support Analyst, Kelly Services

2014 to 2015 Line Cook, McDonald’s

*Self-employed while pursuing higher education

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