Data Center It Support
Resume:
DEVONTE
TERRY
*************@*****.***
SUMMARY
Highly-motivated employee with 5 years of data center experience desired to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS
●Networking
●Fiber optics
●Wireshark
●SMTK
●Deployment
●Linux
●Service Now
●Hardware troubleshooting
●Putty
●Ticketing system(SLA)
●Rack and stack
●Security
●GPU Module And GPU tray diagnostics (H100'S) (A100'S)
●IT Support
EXPERIENCE
DATA CENTER SUPPORT TECHNICIAN 05/2023 to Current
ZT Systems
●DIAGNOSE AND REPLACE COMPONENTS FOR MICROSOFT'S NEWEST GPU STORAGE DEVICES SUCH AS GRIDCOIN, VENERAS, AND MARINERS
●USED TOOLS PRESENTED BY THE ENGINEERING TEAM VIA VIRTUAL MACHINE TO DIAGNOSE SERVERS
●ASSIST THE ENGINEERING TEAM WITH ESCALATED TASKS
●MANAGE AND SERVICE TICKETS THROUGH TICKETING SYSTEM PER SERVICE LEVEL AGREEMENT (SLA)
●ORDERED AND RECEIVE PARTS NEEDED FOR SERVERS AFTER DIAGNOSTICS
●DIAGNOSE AND REPLACE FIBER OPTIC CABLES
●TRAIN NEW EMPLOYEES ON SITE SERVICES, DEPLOYMENT, SHIPPING AND RECEIVING PARTS
DEPLOYMENT AND SITE SERVICES TECHNICIAN 07/2021 to 01/2023
Microsoft
●MONITORED SYSTEM PERFORMANCE METRICS AND PROACTIVELY IDENTIFIED POTENTIAL PROBLEMS
●RESOLVED COMPLEX DEPLOYMENT ISSUES BY WORKING CLOSELY WITH OTHER NETWORKING TEAMS
●SERVED AS A MAIN POINT OF CONTACT FOR TROUBLESHOOTING AND RESOLVING PROBLEMS WITH BASIC NETWORK AND OPERATING SYSTEM INSTALLATIONS AND CONFIGURATIONS
●OBSERVED AND ASSISTED OUR AUTOMATED PROVISIONING SYSTEM FOR NEW HARDWARE
●SUPPORTED SENIOR TEAMMATES PERFORMING CRISIS MANAGEMENT DURING CRITICAL SITUATIONS OR MAJOR SERVICE OUTAGES BY ISOLATING THE ISSUE OF FOCUS TO QUICKLY REPOWER SYSTEMS.
●MANAGED VENDORS THAT CAME ON SITE TO COMPLETE FIBER PRE RACK DEPLOMENTS
●HANDS ON USE WITH INSTALLING CISCO AND ARISTA SWITCHES
●DEPLOYMENT / RACK AND STACK
DATA CENTER TECHNICIAN 06/2020 to 07/2021
Apex Systems
●PREPARE AND STAGE DATA CENTER DEVICES ACCORDING TO THE SPECIFIC INSTRUCTIONS AND PROTOCOLS
●FIBER LINK INVESTIGATION
●PERFORM QUALITY CHECKS AND VERIFIED THAT GROUNDS, STAGING, LABELING, AND CABLINGS ARE SET UP PROPERLY OCCURRING TO THE PRINT
●PERFORM TROUBLESHOOTING AND DIAGNOSTICS PER PROCEDURES
●REPLACES FAULTY COMPONENTS AND DECOMMISSION SERVER HARDWARE
FIBER TECHNICIAN 11/2018 to 05/2020
IES Communications
●INSTALLED, MAINTAINED, REPAIRED AND TESTED FIBER OPTIC EQUIPMENT SUCH AS PATCH PANELS,CABLE TRAYS, AND CONNECTORS
●SET UP OF PRE- TERMINATION PROCEDURES AND INSTALLATION
●PULLED LINES TO PROPER TENSION FOR SAFETY AND DURABILITY OFF INSTALLATION WORK.
●TROUBLESHOOT ANY ISSUES THAT AROSE DURING INSTALLATION OR TESTING PROCESS.
●CLIMED TRENCHES,MANHOLES, AND BUILDINGS TO ACCOMPLISH VARIOUS JOB TASKS
EDUCATION AND TRAINING
Bluestone Sr High School
HS Diploma
06/2012
Southside Virginia Community College
Cyber Security Certification Program
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