Project Management Customer Service

Elicia Golden-Best

*** ******** ***** ***.***

Park Forest, Illinois 60466

312-***-**** • **************@*****.***

PROFESSIONAL PROFILE

A dynamic professional, with a focus on Project Management solid experience in both Business Operations and IT project management, Monitoring and Evaluation and Research. An astute planner, who is a highly analytical, self-motivated, detail oriented, excellent communication skills, primarily responsible for driving the vision, direction, and goals of the project team and facilitating a professional environment.

Extensive experience in both public and non-profit sectors.

EDUCATION

2005-2006: Lane College – Jackson Tennessee

• Project Management (PMP emphasis)

• Program Management

• Core Risk Assessment

• Quality Management Software Development Lifecycle

SUMMARY OF QUALIFICATIONS

•Over 8 years’ progressive experience in customer service and inside sales

• Excellent skills in managing, implementing and evaluating varied projects

• Experience in preparing business requirements documents (BRDs) and defining project plans.

• Experience in project planning, analysis and requirements definition

• Experience in managing and executing Project Implementation and Service delivery using structured processes and methodology

• Over 4 years of experience in applying project management methodologies – Agile methodology and Waterfall methodology

• Experience in managing SDLC projects

• Experience in Agile software development methodology

• Experience in Project Quality Management /testing using Quality Centre

• Experience in MS SharePoint administration

Volunteer Experience

Launch Thy Neighbor

During the pandemic, I assisted in giving out food to frontline workers.

PROFESSIONAL EXPERIENCE

Administrative Assistant

Time management skills

Ability to multitask and prioritize work

Attention to detail and problem solving skills.

Excellent written and verbal communication skills.

Project Coordinator

• Supportive assistance to the project manager.

• Helped the project manager develop and maintain project plans, project budget, resolve issues, scheduling and other project related activities.

• Managed IT and business projects using both Waterfall and Agile methodologies.

• Utilized and followed the project management lifecycle for every phase of the project.

Current Employment LaSalle Staffing

Temp Customer Service Representative

• Call Center Experience

• Excellent written and verbal communication skills

• Ability to detail and problem solving skills

February 2015-October 2023 Black Ensemble Theater

Administrative Assistant/Customer Service Rep/Inside Sales Director

Inside Sales Director for the daytime children’s plays. (Plays with a Purpose-PWAP)

Build relationships with Midwest (public & private) schools to sale tickets for the Black Ensemble’s, Plays With A Purpose Productions.

Answering phone calls for ticket sales

Filing names, email address, and phone numbers for the Black Ensemble’s contact list.

Filing headshots and resumes for the directors.

Assisting in organizing events for Black Ensemble’s Gala and New Year’s bash.

Supportive assistance in Black Ensemble’s marketing and social media.

June 2012-February 2015 Blue Cross Blue Shield Chicago, Illinois

Project Coordinator

Utilized and followed the project management lifecycle for every phase of the project

Helped the project manager develop and maintain project plans, project budget, resolve issues, scheduling and other project related activities.

January 2010 – May 2012 Illinois Department of Public Health Chicago, Illinois

Project Coordinator

• Participated and helped to organize the HIV/AIDS awareness campaign for children between the ages of six and eighteen.

• Sponsored Health Fairs on abstinence to include a yearly open fair at Navy Pier – Chicago

• Aided in the development and implementation of smaller projects such as round table discussions and task forces designed to help make youths from the ages of twelve to twenty more aware of the AIDS campaign.

Instrumental in gathering key information that streamline operations, resolve concerns and improve efficiency

Contact this candidate