Customer Service Security Guard

Michael Tavares

** ***** *** ***** **********, RI 02904 774-***-****

**********@*****.***

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EDUCATION:

Diploma - Building Maintenance: Diman Regional Vocational Technical High School in Fall River, MA June 1990

Certificate - Computer Technology: Fisher College in Fall River, MA - Certificate May 2002

Certification – American Heart Association: CPR / AED and First Aid 03/2016

Certificate of Accomplishment-- U.S. Coast Guard Auxiliary: Boating Skills and Seamanship Course May 3, 2004

VOLUNTEER WORK:

U.S. Coast Guard Auxiliary – 2002 to 2015 – Safety and Security patrols, Search and Rescue, Pollution Response and Patrols, Recreational Boating Safety, Commercial Fishing and Vessel Exams.

Tiverton Recreation Committee – 2016 to 2019 Oversees community requests for events in the parks, community centers, and beaches. Coordinate events for the Children of Tiverton and surrounding communities. Committee assesses all parks annually to determine needs/repairs. Committee reviews budgets.

WORK EXPERIENCE:

9/2023 to present Bus Monitor Aide – Part time

Durham Bus Company North Providence, RI

Make sure students get on and off bus safely

Verbal de-escalation skills

7/2023 to 9/2023 Security Guard

Plainridge Casino Plainville, MA

Customer Service

Access Control

Patrol the inside of the building.

1/2023 to 6/2023 Merchandising Execution Team ( MET )

Lowes Seekonk, MA

Vendors for the Home Depot

Responsible for resetting beams / shelves to meet new TMO projects needs per corporate & Knowledge of entire store

Responsible for restocking empty shelves

Assisting customers

Helping to maintain neat and clean store for customers

07/2022 to 9/2022 Security Guard

GSM Metals Cranston, RI

Worked with a TSA full body scanner, xray machine & hand held metal detectors

Customer Service – Clients and Staff

Access Control – Monitoring IDs

07/2020 to 6/2022 Security Guard

The Providence Center, Providence, RI

Patrol the inside of the building, parking lots

Customer Service – Clients and Staff

Access Control – Monitoring IDs

Crisis De-escalation – Ensuring safety of clients, staff and others in emergency situation

Monitor surveillance cameras – Reviewed cameras when asked

Michael Tavares 58 Pearl Ave North Providence, RI 02904 774-***-****

2/2020 to 7/2020 Stay at Home Dad – Due to COVID

12/2019 to 2/2020 Security

Allied Universal Security / Nature’s Remedy

Key Card reader activity

CCTV – monitor surveillance cameras

Patrol the inside of the building

Customer Service

Access Control

03/2016 to 12/2019 HUB Driver / Counter Person

O'Reilly's Auto Parts, Fall River, MA

Transport parts from one O'Reilly's to another

Deliver auto parts to customers

Deliver & Collect weekly bills

Assist with store resets

Assist with daily inventory / counts

Assist restocking shelves

4/2018 to 07/2018 Security - One Financial Plaza Providence

Securitas, Warwick, RI

Access Control

Customer Service

Reception/Concierge duties

Emergency response and life safety (CPR/First Aid Trained)

Security guard patrols inside & outside of building– daily

12/2013 to 12/2015 Receiving / Distribution Associate – Mitek, Codman, Spine, Attune

Kelly Services / Johnson & Johnson, Bridgewater, MA

Receiving (Pact data entry, deliveries & unloading)

Packaging (Attune dept.; bag & tag, set-up, labels, bulk counting, repackaging)

Warehouse (systems, replenishing, put away)

Express Care (sterilizer, kit processing, shipping and setting reservations)

Parts & Raw materials (work order fulfillment, inventory control, raw material processing)

Work with other departments when needed

Knowledge of Marc & Crossroads systems

Trained on Spine scanner

Trained on RF scanner

07/2013 to 11/2013 Third Shift Lead and First Shift Claims

Sam’s Club, Fall River, MA

Lead responsible for all the night crew employee tasks

Lead manages all the new changes inside club

Claims responsible of all shrink

Claims rewraps damaged or open merchandise for resale

Claims also ships damaged merchandise back to vendors via Fed Ex and UPS

Michael Tavares 58 Pearl Ave North Providence, RI 02904 774-***-****

06/2010 to 07/2013 Merchandising Execution Team ( MET )

The Home Depot, Somerset, MA

Vendors for the Home Depot

Responsible for resetting beams / shelves to meet new TMO projects needs per corporate & Knowledge of entire store

Responsible for restocking empty shelves

Assisting customers

Helping to maintain neat and clean store for customers

06/2009 to 05/2010 Data Integrity Administrator and Customer Service Rep

Kelly Services/ Covidien, Mansfield, MA

Research and processing of monthly rebate and tracing batches

Creating and maintaining (Customer and Supplier) master account records

Maintain HIN number on all Covidien account numbers to facilitate Corporate Sales reporting and industry communication

Support Covidien’s Customer Service, Inside and Field Sales Representatives regarding customer inquires

Analysis and resolution to departmental inquires

02/2003 to 06/2009 Membership Processor/ Payment Processor/ Data Entry

AAA Southern New England, Providence, RI

Inputs new, renewals, maintenance and payments from branch offices

Updates member’s driver’s license files into our Address Verification

Prints and works all membership related reports

Processes special handling and gift memberships

Assists the branch offices, membership sales department and member relations to resolve member issues

Researches, processes and reconciles all membership refunds and transaction errors

Prepares daily membership deposit and reconciles to payment processor report

Operates payment-processing equipment,

Coordinates with Driving School instructors in MA & RI inputting driving school student’s information

Worked closely with Auditors around tow mileage and other tow issues

Coordination with all AAA Southern New England Branches.

06/2002 to 02/2003 Mailroom / Shipping / Receiving /Warehouse Clerk / Coordinator

AAA Southern New England, Providence, RI

Responsible for sorting incoming and processing outgoing mail using the Pitney Bowes stamp machine

Perform receiving & shipping functions for Club with UPS, Fed Ex and WB Mason

Maintain inventory of all stock and order supplies

Drive to Post Office to pick up mail and delivery deposits to bank

Assist with minor maintenance tasks as needed

Print bills for payments and answer customer calls

09/2001 to 04/2002 Quality Control

Kelly Services / Johnson & Johnson, Raynham, MA

Review Cell travelers to meet FDA qualifications

Knowledge of Agiles Database when needed

Access in Oracle to recover Alpha Codes correct sizes

Knowledge of reading blueprints

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