Information Security Customer Service
Resume:
RUBY JEAN ORTIZ
San Antonio, Tx *****
C: 210-***-**** *********@*****.***
linkedin.com/in/ruby-o-b97052271
SUMMARY
Motivated contributor with a strong work ethic and leadership capabilities developed through experience in Customer Service. Improve the efficiency of high-volume business divisions through comprehensive knowledge of training, performance management, and compliance. Interacts well with employees and management at all levels. Skill in coordinating company policy and procedures. Demonstrate exceptional analytical and decision-making skills. Competence with work-related computer technology, including Microsoft XP Office software package, Fidelity, NICE, and various internal operating systems.
Professional Experience
USAA (UNITED SERVICES AUTOMOBILE ASSOCIATION), 9800 Fredericksburg Rd, San Antonio, TX 78288
Information Security IAM Administrator III 2021 –June 2, 2023
Business Support Solutions Specialist II 2013 –2021
Admin Support Associate July 28, 2008- 2013
Responsible for the administration of access and security profiles across applications and systems, security policies, and audit controls Work in the Enterprise Security Group, as a member of the Identity and Access User Provisioning Team in Information Security, granting people access to applications and systems, if appropriate for their job functions
• Add and remove computer access to various computer applications (Nice Engage, PartnerCare, ARMS, Bridger, ISO, Vintek, etc.) for internal employees and 3rd party contractors.
• Analyze basic access requests in partnership with stakeholders to ensure access provided is correct and complies with USAA guidance and industry best practices.
• Basic troubleshooting and incident ticket support for IAM-related issues.
• Communicate with application owners, managers, 3rd party points of contact, and users regarding access and issues.
• Workload Auditor (WLA) rotation: organize daily workload and inform team(s) of progress. Motivate and inspire team(s) to complete daily tasks. Create remediation reports using SQL, PasswordSafe, and SNOW.
• Develop basic knowledge of USAA Information Security standards, as well as industry information security best practices, frameworks, laws, and regulations.
• Add, remove, and update roles/groups (PeopleSoft, PepPlus Inquiry, group mailboxes) in Active Directory and mainframe.
• Provide users with elevated access.
• Re-enable production and training accounts in Active Directory.
Disability Services of the Southwest, 6243 IH-10 W Ste. 114, San Antonio, Texas 78201
Assistant Director
December 13, 2003-January 26, 2007
Responsible for the purchase of Adaptive Aids and Minor Home Modifications on behalf of clients. Experience in Community Living Assistance Support Service Program (CLASS), responsible for procuring Adaptive Aids, Home Modifications, Consumer Directed Services Program, and Payroll for over 370 small employers, each having one to six employees. Handled Payroll Taxes, TWC claims, A/P, MAS90 Program, Customer Service, Data Entry.
• Answer and initiate telephone calls regarding adaptive aids and minor home modifications.
• Perform duties required in the procurement process for adaptive aids and minor home modifications.
• Prepare correspondence forms and reports regarding adaptive aids and minor home modifications.
• Obtain bids, specific aids, and evaluations from the appropriate professionals for clients as necessary.
• Ensure the adaptive aids and minor home modifications tracking record is maintained and accurate.
Audit time records submitted by clients to ensure conformance with appropriate administrative policies and regulations and memoranda of understanding; Coordinate payroll runs, review documents, correct errors and balance payroll for each pay period. Explain company payroll policies and procedures; Prepare and audit information needed for state and/or federal quarterly or annual reports. Comply with federal, state, and company policies, procedures, and regulations.
U.S. SMALL BUSINESS ADMINISTRATION Ft. Worth, TX 76155
Office Automation Assistant GS 0326 05- December 19,2002-November 7, 2003
Provides low-interest disaster loans to help businesses and homeowners recover from declared disasters.
• Assembles and maintains master filing system.
• Compiles information and prepares reports.
• Request Credit Bureaus and Dun& Bradstreet reports.
• Processes applicants' information into computer for loans.
• Works independently as well as with other office employees in a professional manner
• Loan Making Related duties for Disasters-Extensive Travel
CITY OF ELSA, P.O. Box 427, Elsa, TX 78543
Finance Director October 1, 1997- April 1, 2002
Responsible for financial activities of the City, supervised several clerical personnel, oriented in various municipal accounting and budgeting tasks, and performed A/P, A/R, Payroll, City taxes, and City Utility.
City Secretary/Payroll Clerk October 1, 1989 –August 31, 1995
Responsible for payroll, and workers' compensation, supervised the custodial care and maintenance of official municipal records, drafted ordinances and resolutions, and prepared city agendas for Mayor and City Council meetings and Planning & Zoning Commission. Keeps records of minutes and proceedings of meetings. Schedules appointments, and customer service, responsible for City Elections.
UNITED STATES POSTAL SERVICES, 23rd Street, MCALLEN, TX 78501
Data Entry Clerk, September 1, 1995- September 31, 1997
Responsible for entering the unreadable address in the computer.
Uses a computer terminal to prepare mail for automated sorting equipment so that an address bar code can be applied to letters for the destination.
Education
Our Lady of the Lake, San Antonio, TX (not complete) 2013
Pan American University, Edinburg, TX 78538 – G.E.D. 08/01/1979
South Texas Vo-Tech Inst. 2419 E. Haggar Ave, Weslaco, TX 78596 -Computer Bookkeeping 10/24/1988-6/08/1989
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