Customer Service Call Center
Resume:
Jean Fenelon
Miami, FL *****
ad2xpj@r.postjobfree.com
Work Experience
Customer Service Supervisor / Loader, UPS
UPS - Miami, FL
September 2013 to October 2019
Handled approximately 350 - 700 package a day in loading on and off the trailer Ensured items are handled professionally
Managed performance indicators to meet or exceed target on a daily, weekly and monthly basis Worked with escalated customers to ensure problem issues are resolved and determine alternative approaches in order to meet customers' needs
Managed the design, development and delivery of employee plans by coaching and training exempt employees; oversee and approve corrective actions for exempt and non-exempt employees; and monitor incentive and motivational programs.
Customer Service Rep IRT Call Center
T-Mobile - Miami, FL
May 2009 to September 2012
Attracts potential customers by answering product and service questions Suggesting information about other products and services Opens customer accounts by recording account information Maintains customer records by updating account information Resolves product or service problems by clarifying the customer's complaint Sales Floor Representative
Foot Locker - Miami, FL
December 2006 to March 2009
Assisted customers with their purchases. Up selling / Cross selling Products Store increased in sells by 30%
Ensured customers were charged correctly. Advised customers on store promotions Educate customers about the Footlocker VIP card and its benefits. Assisted customers with their purchases and returns Customer Service Representative
ABC Traffic School - Miami, FL
January 2005 to December 2007
Answered customer's questions about accounts
Opened new accounts
Provided Accurate and relevant account Information and self-help Applied appropriate credits and adjustments to ensure proper billing Reviewed faxes sent by customers and corrected data entry on customer account Education
Associate
Miami Dade Community College
January 2013 to December 2013
Skills
• Computer operation
• Upselling
• Telecommunication
• Developmental disabilities experience
• Customer service
• Technical support
• Computer networking
• Help desk
• Delivery driver experience
• Driving
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