Human Resources Manager

* ********** ***** *** *******

Name: Amr Mostafa Abdelaziz Abdelazim

Address: 20th Street, King Faisal,

Giza, Egypt

Date of birth: May 22, 1987

Nationality: Egyptian

The title: Head waiter

Experience: 15 years 5 months

Marital status: Married

Telephone: +201********* / +201*********

E-mail: **********@*****.***

Personal Summary

A talented self-motivating hospitality professional with a drive for results. I am hands on and lead by example. Seeking opportunity to be part of a value driven organization that provides ample growth opportunities and a continuous learning environment to enhance my career prospects while making optimum utilization of my knowledge and skills.

Skills:

Effective sales skills to up-sell products and service

Ability to delegate and work effectively within a team

Very good interpersonal skills and keen on delivering personal service

Attention to detail and excellent observation skills

Self-starter with an accurate detail-oriented work ethic

Dealing calmly and professionally with challenging situations Education

High school literary department 2004

Certifications

Intel® Learn Program

ICDL (from Cairo Universty)

15th World Scout Moot (Safe from Harm)

Professional Trainers Academy (Human Resourses)

Employee of the Month from Barbacoa Mexican Grill Restaurant Cleverest for Education and Training (Comunincation Skills, Planing and Teamwork) Online Course Protection from Corona 19 virus (Mohammed Bin Rashid University) 2 Curriculum Vitae Amr Mostafa

Work Experience

Taba Sands Casino Hotel, 4 stars, South Sinai, Egypt Head waiter 2021 October / I'm still working casino bar

Coordination of tasks within the casino in the part related to dealing with customers and the part related to preparation and processing, striving to provide a distinguished service that helps to gain customer satisfaction, dealing with customer complaints and providing appropriate solutions, reviewing and improving the quality of products periodically, developing and training workers inside the casino, organizing and supervising the Shifts and arranging vacation dates, Evaluating employee performance and providing feedback to improve productivity, Estimating future needs for goods, kitchen utensils and cleaning products, Ensuring the application of health and safety procedures, Providing the best mental image of the restaurant to customers and suggestions that help in continuous improvement, Submitting periodic reports on revenues and expenses, Executing Policies and procedures that maintain orderly work within the casino bar. Andiamo Pizza Bar Restaurant, 3 stars, Heliopolis Egypt Senior Captain 2020 August / 2021 June

Ensuring the cleanliness of the restaurant from tables, air-conditioning chairs, floors, making sure that tableware is prepared, following up reservations with the reservation official according to the number, following up on the kitchen and bar that all requests are available, creating new dishes and drinks with the team and providing incentives for sale, receiving the customer and a delivery to the table assigned to him, following up on all Orders in my work area with my team, making sure with the customer that all orders are correct and taste good, following up on each customer invoice carefully, bidding farewell to customers, and the process of closing the restaurant began by cleaning, storing tools in the right places with closing the daily inventory. Lemon Tree Restaurant,5 stars, cairo Egypt captain order 2019 April / 2020 February

Supervising the dining tables and ensuring the arrangement and cleanliness of tools, tablecloths and floors, following up on my team and ensuring that they perform their required tasks to the fullest and solving the problems they may face, ensuring the health and personal safety of everyone in the place.

Aperitivo - La Bodega, 4 stars, Cairo, Egypt Senior Captain 2015 December /2019 Mrche

On a daily basis I oversee the complete Outlet operation under supervision from my Manager. Also in charge of working closely with all Team members to ensure the smooth operation of the Outlet at all levels. My role is all-round but has a focus on supervision team members to the right direction to get the job done efficiently.

3 Curriculum Vitae Amr Mostafa

Barbacoa Mexican Grill, 4 stars, Cairo, Egypt Senior Captain 2014 January / 2015 November

Responsible for assisting the restaurant manager in supervising the operation of the restaurant, maintaining service and product quality and ensuring that customers’ needs and expectations are met or exceeded, training the team on all new dishes and drinks. Grand Rotana Resort & Spa, 5 stars, Sharm El Sheikh, Egypt Captain 2013 April /2014 December

Provide an excellent and consistent level of service to hotel clients, responsible for serving food and beverages to guests in the main restaurant with my team, and providing courteous, professional, efficient and flexible service in order to maximize guest satisfaction. Fiesta Delights Catering, 3 stars, Cairo, Egypt Captain 2010 June/ 2013 March

Maintained on a day-to-day basis the standards, ensuring a high standard of service delivery and food quality for academic functions and events including formal sit down dinners for up to 300 people, lunches and large scale events up to 1500 persons.

Sano Catering and Event Management, 4 stars, Cairo, Egypt Captain 2009 February / 2010 May

I assist party staff and casual staff in setting up the hall, service during events and perform all tasks as directed by the event manager in pursuit of business objectives and assist with high profile events, weddings and conferences.

The Bakery by Marriott, 5 stars, Cairo, Egypt Assistant captain 2008 May / 2009 January

Makes sure that the highest quality standards of operation in accordance with hotel service procedures and keeps the work level in track with my Manager and develop a flexible service-minded with strong emphasis on delivering personal service.

Oumam International Restaurant, 4 stars, Cairo Heliopolis Waiter bar 2006 Dec / 2008 Apr

Start today with the supplies of tools, cutting the fruit, draining the shortcomings from the store, housing the refrigerators, arranging the bar, and preparing to receive the customer to provide the best service. 4 Curriculum Vitae Amr Mostafa

Semiramis InterContinental, 5 stars, Cairo, Egypt Waiter 2005 May / 2006 September

Provide polite and efficient service of food and drinks to guests at all times. Provide prompt, professional and friendly service to all guests and maintain a healthy work environment in cooperation with the team and the entire hotel.

Key competencies and skills

Languages:

Arabic – Fluent (Native language)

English – Intermediate

References

Up on request

IT knowledge:

Micros Fidelio & RM

FBM, Food Beverage Materials System

Microsoft Word, Excel, PowerPoint

Guest and service orientated * Attentive to details

Performance driven * Consistent in my work

Ability to set standards and uphold them * Passion for Hospitality

Excellent communicator * Out of the Box thinker

Creative sharp

Problem solving

Contact this candidate