Customer Service Assistant Manager

Nnenna Nwokedi

Assistant Manager

As an Assistant Manager, I am ready to combine my organizational and problem-solving skills to help your organization reach its goals. My background in customer service and leadership has given me the skills I need to excel in this role.My strong interpersonal and problem-solving skills will help me to ensure that your organization is successful. ****************@*****.*** 973-***-****

148 Scheerer avenue, Newark, Newark, 07112, United States Nationality: Nigerian Birth Place: Lagos, Nigeria Birth Date: 16/09/2002 Nnenna A Nwokedi

WORK EXPERIENCE

Food Prep Shift Lead

Gate Gourmet

06/2022 - 06/2023 Newark

My Duties as a Shift Leader included and were not

limited to:

Creating and managing a shift schedule for employees. Delegating tasks and providing direction and feedback to workers.

Handling cash up, preparing bank deposits, and

checking cash drawers.

Training and coaching new employees.

Inspecting equipment and detecting any defects.

In Summary, as a shift leader for an airline catering company, my main objective was to engage in efficient team work with my co-workers in order to ensure

successful operations and returns for every business day while consulting with my superiors to address and proferr working solutions to work-related issues swiftly. Customer Service Representative

Domino's Pizza LLC

04/2022 - 06/2022 Newark

My responsibilities as a Customer Service

Representative includeds but were not limited to:

Listening to customers’ concerns, issues and questions thereby resolving customers’ concerns and answer

customers’ questions to my best ability.

Maintaining a positive attitude and calmly responding to customers’ complaints and queries.

Attracting customers by promoting the product and

company positively.

Recommending possible products to meet the

customers’ needs.

EDUCATION

Associate of Science(AS) in

Nursing

Essex County College

09/2022 - Present Newark

Diploma in Social Work and

Development

University of Lagos, UNILAG

04/2019 - Present Lagos, Nigeria

SKILLS

Communication

Leadership

Problem Solving

Creativity

Project Management

Emotional Intelligence

Critical Thinking

Marketing

Attention to detail

Empathy

Collaboration

Time Management

INTERNSHIP

LANGUAGES

Igbo

Yoruba

English

Case Worker

National Youth Development Centre

09/2020 - 02/2020 Lagos, Nigeria

As a Caseworker, or Welfare Worker in training, my responsibilities included helping adults, children and families in finding and obtaining government resources like healthcare services, financial aid or counseling. My duties included meeting with clients to identify their needs, using resources in the government, healthcare and financial service industries to offer assistance to clients and communicating with my clients regularly by checking on them where necessary.

COURSES

Nursing, General Science Major

Essex County College

09/2022 - Present

Social Work

University of Lagos, UNILAG

04/2019 - Present

HOBBIES

Reading newspapers and articles

09/2017 - Present Lagos,Nigeria

My favorite thing to do is to constantly read and reread newspapers and articles to improve my vocabulary

and gain more knowledge as I am always receptive to learning.

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