Administrative Assistant Customer Service

Cherissa T. Cole

973-***-**** – Cellular

****.************@*****.*********:*************@*****.***

Administrative Assistant / Account Assistant / Bank Teller / Customer Service Representative

Respectful Courteous Organized Individual

Administrative Assistant, Bank Teller, & Customer Service Representative Support Skills

Interacts with the organizational staff, management, clients, and vendors with courteous and professional demeanor at all times.

Executes tasks as instructed paying attention to every detail.

Diligently assembles information, analyzes it carefully develops insights and conveys conclusions in a timely manner.

Experience

Humphrey’s Insect Control Gillette, New Jersey

Customer Service Representative 4/2023 – 9/2023

Answered incoming telephone calls to office and took messages for other Office Personnel.

Greeted all Visitors that entered office and inquired regarding their visit.

Scheduled appointments for customers wishing to see other Office Personnel.

Performed general filing of customer’s documentation including copying, faxing and other office procedures.

Pharmaceutical Innovations Newark, New Jersey

Administrative Assistant 2/2020 – 8/2022

Answered incoming telephones to office and took messages for office personnel.

Conducted data entry procedures utilizing QuickBooks and other computer MS Office programs.

Prepared documentation for shipment of organizational merchandise to vendors and suppliers.

Responded to e-mails regarding availability and shipment of different merchandise.

Wells Fargo Bank Irvington, New Jersey

Bank Teller 12/2015 – 10/2020

Facilitated general Bank Teller procedures within a Retail Banking Institution.

Answered customer’s inquiries regarding the variety of different Banking Services provided by Branch.

Handled deposits and withdrawals from customer’s Savings, Checking, Money Market and other accounts.

Prepared the preparation of Money Orders, Bank Drafts, Certified Checks, and other services.

Conducted the opening of cash vaults and aided other Bank Tellers when required.

Garden State Check Cashing Services Hillside, New Jersey

Service Manager / Teller 7/2010 – 9/2015

Greeted customers that entered facility and inquired regarding the services that they required.

Assisted in the training of new employees and monitored their progress in the handling of financial transactions.

Counted and recorded security safe amounts, stored, and transferred data into organization’s computer system.

Created money orders and cashed customer’s checks after the verification of their identity.

Education / Training

University of Phoenix, Phoenix, Arizona

Attended On-Line Courses in Education – 2013 – 2014

Essex County College, Newark, New Jersey

Attended College Courses in Accounting & Elementary Education – 2004 – 2005

Technical Skills

Administrative Assistant, Bank Teller, Customer Service Procedures, Organizing & Time Management, Communication Skills

Office Procedures Procedures, Highly Organized, Computer Literate, Check Cashing Procedures,

Telephone Answering Procedures, Office Filing, Copier Machine Operations

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