Customer Service Sales Manager

OLEKSII OSTAFIICHUK

ad2xjo@r.postjobfree.com; 980-***-****; Concord NC

Summary:

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about. B2B, recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Skills:

Coaching, Hiring, Mentoring & Sales, Team Development

• Strategic Sales Planning and Market Analysis

Excellent in Sales, Presentation, Negotiation & Closing

• Excellent in Customer Service

• MS Office proficient

Experience:

2022 – April 2023. Market Sales Manager Charlotte Area.

• Tracked and analyzed sales customer service levels in Charlotte Area Trained and supervised employees from Warehouse to Management level Successfully covered a Greenville Region (14 stores) for 3 months Hired from scratch entire team (store 141)

Successfully participated and conducted inventory in 5 stores Key achievements:

#2 Market Sales Manager, based on Superstar Score card in 2022 in Sales

#1 Market Sales Manager, based on Superstar Score card in 2022 in KPIs 11/2016 – Current. Store Manager, American Freight Outlet Stores, Concord NC Strengthened workflow productivity by hiring, managing and developing top talent Implemented individual plans, constantly monitoring sales associates' performance and advertising a product in social media.

• Improved store online score from 2.6 to 4.6 (Google star rating) by implementing process improvements and identifying performance gaps for corrective action.

• Kept Inventory optimized to ensure low shrink and improved sales.

• 114% EBITDA plan in 2022

• 16% above the Sales plan in 2022

• Several times rewarded in Best Idea

• Ranked #16 in Superstar Score Card in 2022

05/2016 – 11/2016. Backroom Supervisor, Sears Outlet, Concord NC Receiving trucks, documenting, organizing a Stock Room, Sales, Customer Service and adhered to standard practices to maximize sales and minimize shrinkage Managed Back Room Team members and Delivery Associates 10/2015 – 05/2016. Parts Manager/Service Advisor, Used-Car dealership, Charlotte NC Ordering parts, collaborating with vendors

Consulting with mechanics regarding necessary repairs Determined and diagnosed car issues based on customer description Implemented a scheduling tool to maximize mechanics/body-shop productivity Sales and Customer Service

02/2010 – 05/2015. Field Force Development Specialist, Imperial Tobacco Ukraine Facilitated group testing, training, workshops and orientations. Developed individual plans,

• Conducted field visits with a managers and sales associates to improve their skills Awarded Best Business Idea in 2014

01/2008 – 02/2010 B2B, Area Sales Manager. Imperial Tobacco Ukraine

• Developed a new territory

• Supervising and couching Sales Team

• Monitored sales team performance and provided effective trainings

• Increased key brands distribution from 60% to 96% on the territory

• Increased market share from 5% to 20% on the new territory 01/2010 – 06/2013 B2B Sales Representative, Vikna Style (Windows Sales and Installation), Ukraine

• Researching targeted territory to discover new opportunities

• Cold phone calls.

• Sales, Customer Service, Project estimation, Scheduling installation, 06/2005 – 01/2008 Sales Representative. Imperial Tobacco Ukraine

• Building communication with retailers, presentation brand portfolio, merchandising to increase sales

• Co-working with distributors, signing marketing contracts. Rewarded, Best Sales Associate in 2007

Education Summary:

2006 Bachelor's degree – Accounting, Kiev National Trade Economical Institute, Ukraine 2002 Bachelor's degree – Nontraditional sources of energy, National University, Ukraine PERSONAL INFORMATION & QUALITIES: 41 years, married, 2 kids. Positive, responsible, open-minded, goal-oriented, sociable, can work autonomously and with a team, adaptable to changes, NC's driver license, personal vehicle. Authorized to work in USA.

Contact this candidate