Daryl Dixon jr

IT Tech Support - Mercy Hospital

Havre de Grace, MD 21078

ad2xj6@r.postjobfree.com

+1-443-***-****

Work Experience

Driver

LGX Services LLC - Great Falls, VA

June 2022 to Present

• Safely delivering freight at various locations, including over long distances.

• Planning the most efficient routes and delivering freight on time.

• Performing truck and trailer inspections before departure to ensure good running order.

• Performing service checks on tire pressure, oil, and fluid levels, as well as minor repairs, when required.

• Logging the hours driven, rest stop durations, distances covered, as well as all fuel, repair, and toll expenses.

• Reporting any delays due to road conditions, accidents, or breakdowns to management. IT Tech Support

Mercy Hospital - Baltimore, MD

May 2011 to June 2021

Field incoming help requests from end users via both telephone and e-mail in a courteous manner.

• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.

• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician

• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

• Identify and learn appropriate software and hardware used and supported by the organization

• Used applications such as Altiris Console, Altiris DS, MS Office MS Outlook,

• Telnet, Remote Desktop Connection, Carbon Copy, Meditech, Amicas, Misys Vision and Character Base, Allscripts Scan, PICIS and Citrix Helpdesk Administrator

Top Flight MMA - Belcamp, MD

June 2014 to October 2014

Provide technical assistance and support for incoming queries and issues related to members account, program specials and offers

• Respond to queries either in person or over the phone.

• Book Appointments, follow up with leads, and make attendance calls weekly

• Gain feedback from customers about MMA programs and suggestion for improvements and/or additions that would suit their needs.

Tae Kwon Do Instructor and Group Leader

Zhang Zah Martial Arts - Philadelphia, PA

October 2009 to February 2011

Supervised and provided martial art instruction to ages 5- • Mentoring and guiding children

• Participated in community outreaches and demonstrations

• Supervising and assisting children (homework, activities, trips)

• Participate in regular team meetings and professional development sessions

• Completing duties / projects as assigned

• Escorting children

• Communicating with families

• Building relationships with the community

Artist/Designer

Miskeen Originals - Camden, NJ

July 2005 to October 2007

Responsible for design creating/visualizing an idea and producing a design by hand or using computer-aided design (CAD)

• Overseeing production

• Planning and developing ranges

• Adapting existing designs for mass production

Education

Bachelor of Science in Graphic Design

The Art Institute of Philadelphia - Philadelphia, PA March 2007

Diploma

Elizabeth High School - Elizabeth, NJ

June 2002

Skills

• Tractor-trailer

• Driving

Certifications and Licenses

CDL Class A

April 2022 to February 2030

CDL Class A with tanker endorsement

Tanker Endorsement

April 2022 to February 2030

Additional Information

Skills

Graphic: Adobe CS6: In design, Illustrator, Photoshop and Adobe Professional, Illustrator, Image Ready, & Quark

Video: Final Cut

Other: Word Perfect, Microsoft office 365; 2007-2010, Computer: Mac and Window XP 7 & 8 platforms

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