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Medical Assistant Customer Service

Location:
Pine Bluff, AR
Salary:
Negotiable
Posted:
January 19, 2024

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Resume:

KATHY DOCKETT

**** *. *** *** * ** Pine Bluff, AR 71603· 870-***-**** or 870-***-****

ad2xho@r.postjobfree.com

People friendly, goal oriented, and will bring in profit to the task I have at hand. Results oriented, dependable, professionally experienced in nursing and clerical services, which are fined-tuned through hands-on experience. Excels in fast-pace environments as well as the initiative to increase productivity, quality, and company profitability.

EXPERIENCE

07/2016 – 06/2018

PATIENT CARE TECH, J.R.M.C

- Tended to ill and injured patients under the supervision of doctors, nurses, and medical professionals.

- Took vital signs, collected specimens, and performed catheterizations.

- Assisted patients with eating, personal hygiene and grooming.

- Took notes and made assessments on patient’s care.

05/2005 – 08/2014

MEDICAL ASSISTANT, Jefferson Comprehensive Care

- Greeting patients, filling out insurance forms, handling correspondence, scheduling appointments.

- Arranging for hospital admission and laboratory services.

- Taking medical histories and recording vital signs.

- Explaining treatment procedures to patients.

- Preparing patients for examination.

- Assisting during diagnostic examinations.

- Collected and prepared laboratory specimen.

- Instructed patients about medication and special diets.

- EKGs

- Ear Irrigation

- OB/GYN experience

11/2003 – 05/2005

ADMINISTRATIVE SUPPORT, Kids First

- Answered phones, taking memos, maintaining files, sending and receiving correspondence, greeting clients and customers.

- Monitoring and recording expenditure.

- Scheduling appointments and meetings, planning events, sending out and receiving mail and packages.

- Storing, organizing, managing files, typing, editing and proofreading materials.

- Greeted guest and visitors, provided customer service.

10/1996 – 05/2016

ADMINISTRATIVE/CLINICAL, Flower’s Pediatric Clinic

- Answered phones, greeted patients.

- Updated and filed patients medical records.

- Scheduled appointments

- Handled billing and bookkeeping.

- Prepared patients for examination.

- Disposed of contaminated supplies.

- Sterilized medical instruments.

- Telephoned prescriptions to pharmacy.

- Drew blood

- Facilitated communication between patient and healthcare professional

06/2019 - PRESENT

CASHIER/CUSTOMER SERVICE, Scallion’s Car Wash

- Greeting customers

- Receiving payment

- Get approvals for vehicles for service.

- Cash out charge accounts

- Answer phones

- Receive payments and write receipts for storage units and rental properties.

- Set up and cash out tickets for windshield replacements and repairs.

- Manage cash bills

EDUCATION

JANUARY 2020 – MAY 2021

MEDICAL CODING (CERTIFICATE OF PROFICIENCY), SEARK College

CERTIFICATE RECEIVED

SKILL STUDY INCLUDE: ICD – 10 CM, ICD – 10 PCS, CPT CODING, ANATOMY & PHYSIOLOGY, DISEASE PROCESSES, MEDICAL TERMINOLOGY.

MAY 2012

PSYCHOLOGY, University of Arkansas at Pine Bluff

Still working on it.

JULY 2010

ASSOCIATES OF ARTS, SEARK College

Diploma received

SEPTEMBER 1995

MEDICAL ASSISTANT, Eastern College of Health Vocations

Diploma Received

DECEMBER 1990

GENERAL EDUCATION DIPLOMA, Adult Education

GED received

Attentive to the patients needs and responsive.

Strong interpersonal and communication skills.

Empathetic

Good attention to detail

Organized

Reliable

Strong work ethic

Professionalism

Problem solving and critical thinking skill

Good technical skill

Teamwork and collaboration skill

ACTIVITIES

- Writing poetry

- Traveling

- Meeting new people

- Writing songs

- Writing books



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