Customer Service Class A

WILLIAM LEE SINGLETON

**** *********** **, **********, ** 27215 · 863-***-****

Dedicated leader with outstanding work ethic, motivated and driven individual. Unparallel communication skills and mastery of detailed organization both in office and in the field. Strong leadership skills producing quality work product while maintaining positive interactions with customers and coworkers.

COMPETENCIES

Over 15 years in customer service maintaining interpersonal relationships with the private and public sectors as a local government employee. The last two and a half years have been focused on street light repair, maintenance and replacement of all types. Acquire the ability to troubleshoot problems with overhead and underground lighting circuits in a controlled, safe manner. Familiar with utilization of the MDT system. Knowledge of working with secondary energized systems 120/208/240/277/480 lighting circuits. Procured Class A CDL in 2002 and maintained license with clean driving history, no violations or incidents. Completed Smith driving system program. Understanding of Tampa Electric/Duke Electric grid system.

EXPERIENCE

05/2021-Present

LIGHTING TECHNICIAN, AMERICAN SIGNALIZATION AND LIGHTING

Performs work from aerial devices to install and maintain streetlights

Assist with ground installs

Clears work site and ensures safe jobsite conditions

Maintains clear communication with private landowners and public entities

Participates in annual training and updates work routines accordingly

Adheres to regulations regarding personal protective equipment and safety protocol

03/2019-01/2021

GENERAL FOREMAN / CREW FOREMAN– LIGHTING DIVISION, IRBY CONSTRUCTION

Piloted first lighting division for Irby Construction

Plans, organizes and directs the activities of the streetlight crew and contractors

Resolves procedural, operational and other work-related issues

Coordinates activities with local municipalities and MOT

Reviews work orders/requests to determine appropriate staffing and materials needs

Prioritizes assignments based on materials, location and customer need

Continued education of streetlight crews and contractors while adhering to safety training and PPE standards

Operate Altec digger derrick truck and install power poles at locations shown on electrical prints.

Install service wire (overhead and underground) to streetlights, house services and terminate in pad mount transformers and overhead transformers.

12/2016 – 02/2019

LIGHTING UTILITY WORKER, prime utility and lighting

Crew Leader

Qualified bucket operator

Utility lighting technician

Establish safe working conditions while engaged in projects in high traffic areas, energized primary lines and open secondary lines.

Identify and troubleshoot issues with lighting circuits both with and without relays.

Maintain safe working environment while utilizing proper safety equipment, MOT, PPE and safety guidelines.

Completion of TEC tickets including ‘make hot’ tickets, first response tickets and underground repair tickets.

Read electrical prints and set power poles at a precise locations operating an ALTEC Digger Derrick Truck.

10/2001 – 12/2016

LEAD ENVIRONMENTAL TECHNICIAN, polk county bocc

Natural Resources lead technician

Florida Public Applicators license

Responsible for scheduling aquatic weed treatments while establishing communication with Florida Wildlife Commission and local government agencies to ensure proper application of chemicals in public water bodies.

Daily interactions with private citizens and government officials.

Assistance with distribution of helicopter treatments pertinent to aquatic weed control.

Maintenance of company vehicles, airboats and spray equipment.

Maintain herbicide inventory and purchasing chemicals to replenish warehouse stock.

Updated excel spread sheets and other computer programs used for billing and invoicing.

Implemented recorded documents of spray analysis resulting in recommendation of necessary herbicide and treatment based on findings.

Volunteered for prescribed burns to limit the number of wildfires for local landscape including creation of fire breaks.

Trail maintenance of county parks open to the public.

EDUCATION

06/1991

HIGH SCHOOL DIPLOMA, AUBURNDALE SENIOR HIGH SCHOOL

SKILLS

Meticulous

Detailed

Focused

Driven

Over 10 yrs. retail experience

Customer oriented

Analytical

Critical Thinker

Resourceful

Knowledge of herbicide spray equipment.

QUALIFICATIONS

Class A CDL

Smith Driving System

Florida Public Applicators License since 2002

Three and a half years of experience working on Tampa Electric power grid systems

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