THERSA BOOTH

Spring, TX, ***** 832-***-**** ad2xg4@r.postjobfree.com

Professional Summary

20+ years in leadership, customer service, planning, record keeping and organization development. Demonstrated expertise in leading diverse teams across multiple locations, enhancing problem-solving and critical thinking skills.

Education

University of Denver Feb 2023 - Jun 2023

Completion in Manager Leadership Essentials

Skills

Customer Service

Written Communication

Data Entry

Database Management

Time management

Record Keeping

Problem solving

Computer literacy

Management

Professional Experience

Online Digital Associate Walmart Inc Humble, TX October 2020 – Present

Efficiently strategize, arrange, and execute tasks to achieve set goals for customer satisfaction.

Effectively coordinate project timelines to guarantee prompt completion of follow-up and outreach activities.

Execute outreach calls and proactively engage with members to establish initial contact.

Deliver exceptional member experiences, as evidenced by positive post-contact surveys and feedback.

Caretaker Texas Healthcare Humble, TX March 2018 - February 2021

Dedicated to delivering compassionate care and assistance to individuals requiring support.

Devoted to providing compassionate care and support to individuals requiring assistance.

Handling incoming calls and efficiently directing them to the appropriate individuals.

Organizing appointments and managing maintenance requests for facility tours.

Maintaining accurate records of client details and pertinent information.

Providing transportation services to clients for their appointments.

Manager Randall's Inc Kingwood, TX November 2003 - February 2020

Utilizing records management software to efficiently handle tasks.

Preparing various forms of communication, such as memos, emails, invoices, reports, and other correspondence.

Interviewed, hired, trained, and supervised a staff of 20 employees.

Organizing and storing information in both paper and digital formats.

Entering invoices into the database.

Manager Taco Bell Beaumont, TX August 1989 - March 2002

Organized staff schedules, executed audits, supervised staff training, and kept the team informed about policy changes.

Delivering exceptional customer experience.

Proficient in talent acquisition, employee development, financial management, inventory control, and new hire onboarding.

Demonstrates expertise in crafting comprehensive training programs tailored to individual hires.

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